Hi, I’m
Kimberly Erickson
Tyler,Texas
Summary
A knowledgeable pharmacy technician with three years of experience, adept at assisting pharmacists in filling accurate prescriptions swiftly in high-pressure environments. Security-conscious with experience in facilitating coordination among prescribers, insurance companies, and customers to solve issues. Strong abilities in interpersonal communication and multitasking. I am currently a full-time student at The University of Texas at Tyler, where I am pursuing a bachelor's degree in biology. This is a pivotal step towards my goal of gaining admission into a Physician Assistant (PA) program.
Overview
3
years of professional experience
1
Certificate
Work History
Albertsons Grocery StoreLongview, Texas
Lead Certified Pharmacy Technician
04.2021 - Current
Job overview
- Maintained accurate records of prescription orders and inventory.
- Assisted in the development and implementation of policies, procedures, and protocols related to medication management.
- Communicated with physicians regarding prescription refills and other inquiries.
- Resolved customer complaints in a timely manner.
- Processed insurance claims for prescriptions filled at the pharmacy.
- Ordered drugs from wholesalers or manufacturers when needed for patient care.
- Monitored expiration dates on all pharmaceuticals stored in the facility.
- Answered phone calls from customers seeking advice about their medications.
- Managed inventories, rotated stock, removed expired or damaged drug products, and resolved discrepancies in drug counts.
- Worked with insurance companies to process claims, resolve problems, and obtain payments.
- Assisted pharmacist with clearing a high volume of prescriptions and responded to customer questions.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Provided direct supervision and training to pharmacy technicians.
Albertsons Grocery StoreLongview, Texas
Customer Service Associate
11.2020 - 04.2021
Job overview
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Processed customer orders accurately and efficiently.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Tracked inventory levels of popular items to ensure availability for customers' orders.
- Answered phone calls from customers promptly and courteously.
- Handled cash register operations accurately during peak times.
- Maintained knowledge of current sales promotions and new product releases.
- Processed customer deposits including checks, cash, credit cards, gift cards, or coupons into the system accurately.
- Accurately completed customer transactions, including money transfers, payments, and currency exchanges.
- Provided customers with information on products and services offered by Western Union.
- Adhered to all applicable laws and regulations regarding money transfers and payments.
- Performed additional duties as assigned by the management team.
Education
The University of Texas At TylerTyler
Some College (No Degree) from Bachelors in Biology
05-2025
University Overview
- Transfer Presidential Scholarship Recipient
Kilgore CollegeKilgore
Some College (No Degree) from Associate of Science
05-2023
University Overview
- Fall, 2021 - President's List
- Spring, 2022 - President's List
- Fall, 2022 - Dean's List
- Spring, 2023 - Dean's List
- Donald B Leverett Scholarship Recipient
- Dr. and Mrs. JE Watkins Scholarship Recipient
- FSA Scholarship Recipient
- Member of Phi Theta Kappa Honor Society, 2021-Current
- 3.89 GPA
Kilgore CollegeKilgore
GED
06-2021
Skills
- Insurance Billing
- Medication Dispensing
- Workflow Optimization
- Sterile technique
- HIPAA Compliance
- Drug Inventory Control
- Proper labeling procedures
- Problem-solving skills
- Team Collaboration
- New Hire Onboarding
- Point of sale systems proficiency
Certification
Longview
CPhT Certified Pharmacy Technician, April, 2021
Timeline
Lead Certified Pharmacy Technician
Albertsons Grocery Store
04.2021 - Current
Customer Service Associate
Albertsons Grocery Store
11.2020 - 04.2021
The University of Texas At Tyler
Some College (No Degree) from Bachelors in Biology
Kilgore College
Some College (No Degree) from Associate of Science
Kilgore College
GED
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