Kimberly Flanagan
Lancaster,PA
Summary
Veteran Restaurant Owner with hands-on experience in all areas of restaurant operations. Excellent communication, organizational and conflict resolution skills. Proven history of raising profits through maximized productivity and customer satisfaction.
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
27
27
years of professional experience
Work History
Front Desk Clerk
Cartoon Network Hotel
Lancaster, PA
10.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees and payments.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
Owner/Operator
Carlos & Charlies
Lancaster, PA
03.1992 - 07.2018
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Managed payroll, daily deposits and cost controls.
- Set employee schedules, delegated work and monitored food quality and service performance.
- Recruited, hired and trained talented staff to fill vacancies.
- Sourced vendors, negotiated contracts and managed efficient deliveries of high-quality supplies.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Helped general management develop prices based on inventory costs and portion sizes.
Education
High School Diploma -
Manheim Twp High School
Lancaster, PA05.1986
Timeline
Front Desk Clerk
Cartoon Network Hotel
10.2021 - Current
Owner/Operator
Carlos & Charlies
03.1992 - 07.2018
High School Diploma -
Manheim Twp High School
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