Kimberly Gardiner
Idaho Falls,ID
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
22
22
years of professional experience
Work History
Server
Cottonwood Grille
08.2001 - 11.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Increased sales significantly by upselling higher-end products to customers.
Customer Service Representative
Addeco Staffing Service/Blue Cross Of Idaho
02.2009 - 11.2009
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Identified, analyzed and researched systemic issues and made recommendations for resolution.
- Verified insurance eligibility and coverage for patients.
Education
High School Diploma -
La Puente High School
La Puente, CANo Degree - Cryptologic System Software Computer Programmer
United States Navy
Pensacola, FLNo Degree - Dental Assisting
The Bryman School
Whittier, CANo Degree - Medical Billing And Coding
Milan Institute
Nampa, IDSkills
- Sales Expertise
- Effective Communication
- Strong Work Ethic
- Computer Literacy
- Multitasking Abilities
- Adaptable and Flexible
- Attention to Detail
- High Energy and Stamina
- Professional Telephone Demeanor
- Prioritization
- Customer Relations
- Medical Terminology Knowledge
Timeline
Customer Service Representative
Addeco Staffing Service/Blue Cross Of Idaho
02.2009 - 11.2009
Server
Cottonwood Grille
08.2001 - 11.2023
High School Diploma -
La Puente High School
No Degree - Cryptologic System Software Computer Programmer
United States Navy
No Degree - Dental Assisting
The Bryman School
No Degree - Medical Billing And Coding
Milan Institute
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