Kimberly Hawk

Housing Coordinator / Peer Support Specialist

• Supervise and oversee 19 recovery houses serving approximately 84 residents.
• Work closely with clinical staff and treatment teams to coordinate care and support positive treatment outcomes.
• Maintain accurate housing census records and monitor occupancy levels.
• Conduct regular inspections to ensure houses remain clean, safe, and compliant with program standards.
• Coordinate transportation and assist residents with medical, legal, treatment, and community appointments.
• Provide peer support services, mentorship, encouragement, and recovery-focused guidance to individuals in various stages of recovery.
• Assist residents in identifying goals, overcoming barriers, and accessing community resources.
• Manage and supervise a team of four Peer Recovery Supporters, providing guidance and support to ensure quality services.
• Address resident concerns and help resolve conflicts while promoting a healthy recovery environment.
• Maintain documentation and communicate effectively with multidisciplinary teams.

Community Outreach and Engagement

• Represent the organization at community events and outreach activities to increase awareness of recovery services.
• Develop relationships with community partners, treatment providers, and referral sources.
• Conduct outreach efforts with incarcerated individuals interested in pursuing recovery and treatment upon release.
• Educate individuals and families about recovery resources, housing opportunities, and treatment options.
• Help create pathways to recovery by connecting individuals with supportive services and community resources.

• Processed warranty claims efficiently, ensuring compliance with company policies and procedures.
• Coordinated communication between customers and service departments to resolve warranty issues promptly.
• Maintained accurate records of warranty claims and related documentation within company systems.
• Analyzed trends in warranty claims to identify recurring issues and recommend process improvements.