Kimberly Kirby
Lubbock,TX
Summary
Seasoned Front Desk Clerk with relevant experience in providing high-quality customer service, managing reservations, and handling administrative tasks. Strengths include effective communication, problem-solving skills, and ability to maintain a professional demeanor under pressure. Past roles involved enhancing guest satisfaction scores and streamlining front desk operations for improved efficiency.
Overview
3
3
years of professional experience
Work History
Front Desk Clerk
Tide Dry Cleaners
Lubbock , TX
2023.11 - 2024.07
- Responded promptly to emails sent by customers seeking assistance with their stay.
- Processed payments accurately and efficiently.
- Stocked office supplies in order to maintain adequate levels throughout the work day.
- Greeted customers upon arrival and provided assistance with check-in or check-out procedures.
- Assisted Customers in a professional, nice, graceful manner
- Computer skills in typing, microsoft, quickbooks, and can learn any other system that is taught.
Front Desk Clerk
Tide Cleaners
Lubbock , Texas
2022.02 - 2023.09
- Responded promptly to emails sent by customers seeking assistance with their stay.
- Processed payments accurately and efficiently.
- Stocked office supplies in order to maintain adequate levels throughout the work day.
- Greeted customers upon arrival and provided assistance with check-in or check-out procedures.
- Computer skills and typing skills
- Microsoft, quickbooks, etc....
Front Desk Receptionist
Holiday Cleaners And Laundry
Lubbock , Texas
2021.03 - 2022.02
- Monitored visitor access control systems including issuing identification badges when necessary.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Updated customer information in databases regularly to ensure accuracy of records.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Education
High School Diploma -
Colorado High School
Colorado City, TX1998-05
Some College (No Degree) -
University of Pheonix
OnlineSkills
- Multi-Line Phone Systems
- Attractions and amenities knowledgeable
- Guest Relations
- Payment Processing
- Administrative Skills
- Customer Service
- Listening Skills
- File Management
- Problem-solving skills
- Cash Handling
- Fluent in English
- Time Management
- Microsoft Office
- Effective Planning
- Complaint resolution
Affiliations
- I love to type and I love people. I am a great listener and can usually handle any problem in a professional manner.
Timeline
Front Desk Clerk
Tide Dry Cleaners
2023.11 - 2024.07
Front Desk Clerk
Tide Cleaners
2022.02 - 2023.09
Front Desk Receptionist
Holiday Cleaners And Laundry
2021.03 - 2022.02
High School Diploma -
Colorado High School
Some College (No Degree) -
University of Pheonix
Similar Profiles
Daimarelis Suarez CorriaDaimarelis Suarez Corria
Laundry and Dry Cleaning Assistant at Tide Dry CleanersLaundry and Dry Cleaning Assistant at Tide Dry Cleaners
Keyla Herrera LongoriaKeyla Herrera Longoria
Customer Service Representative at Tide Dry CleanersCustomer Service Representative at Tide Dry Cleaners
Mason GuymonMason Guymon
Customer Service Representative at Tide Dry CleanersCustomer Service Representative at Tide Dry Cleaners