Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Maliszewski

Livonia

Summary

Secure pro-active role to leverage communication and problem-solving skills while expanding knowledge and mastering new techniques in human and client services.

Overview

3
3
years of professional experience

Work History

Patient Care Coordinator

Nephrology Associates of Michigan
Ypsilanti
06.2024 - Current
  • Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
  • Relayed patient messages to physicians, ensuring timely attention to concerns, condition updates, and refill requests.
  • Handled phone inquiries, coordinated appointments, and optimized patient flow while welcoming visitors professionally.
  • Assisted patients in understanding their care plans and healthcare options.
  • Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
  • Participated in weekly case conferences with members of the healthcare team assigned patient caseloads.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Addressed and resolved patient concerns and complaints promptly, fostering a supportive and empathetic environment.
  • Troubleshot and resolved complex customer service issues, improving overall patient and family satisfaction.

Case Manager Coordinator

Development Centers
Detroit
12.2022 - 05.2024
  • Coordinated care among providers, families, and community resources to ensure comprehensive support.
  • Developed strategies to help clients improve their quality of life in areas such as housing, employment, education and access to health care services.
  • Conducted home visits to assess individual needs and provide support services.
  • Facilitated communication between clients, providers, and community resources effectively.
  • Scheduled client appointments: including intake, hospital discharge and ongoing clinical appointments to maintain continuity of care.
  • Assessed client conditions and adapted services to meet evolving needs.
  • Met productivity and documentation standards set by the agency and program expectations.
  • Maintained client records to track progress toward goals and ensured accurate documentation of case activities.

Education

BA - Social Work

Eastern Michigan University
Ypsilanti, MI
05-2020

Skills

  • Patient care
  • Client assessment
  • Healthcare operations
  • Data documentation
  • Cross-functional teamwork
  • Team collaboration
  • Conflict resolution

Timeline

Patient Care Coordinator

Nephrology Associates of Michigan
06.2024 - Current

Case Manager Coordinator

Development Centers
12.2022 - 05.2024

BA - Social Work

Eastern Michigan University
Kimberly Maliszewski