Secure pro-active role to leverage communication and problem-solving skills while expanding knowledge and mastering new techniques in human and client services.
Overview
3
3
years of professional experience
Work History
Patient Care Coordinator
Nephrology Associates of Michigan
Ypsilanti
06.2024 - Current
Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
Relayed patient messages to physicians, ensuring timely attention to concerns, condition updates, and refill requests.
Handled phone inquiries, coordinated appointments, and optimized patient flow while welcoming visitors professionally.
Assisted patients in understanding their care plans and healthcare options.
Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
Participated in weekly case conferences with members of the healthcare team assigned patient caseloads.
Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Addressed and resolved patient concerns and complaints promptly, fostering a supportive and empathetic environment.
Troubleshot and resolved complex customer service issues, improving overall patient and family satisfaction.
Case Manager Coordinator
Development Centers
Detroit
12.2022 - 05.2024
Coordinated care among providers, families, and community resources to ensure comprehensive support.
Developed strategies to help clients improve their quality of life in areas such as housing, employment, education and access to health care services.
Conducted home visits to assess individual needs and provide support services.
Facilitated communication between clients, providers, and community resources effectively.
Scheduled client appointments: including intake, hospital discharge and ongoing clinical appointments to maintain continuity of care.
Assessed client conditions and adapted services to meet evolving needs.
Met productivity and documentation standards set by the agency and program expectations.
Maintained client records to track progress toward goals and ensured accurate documentation of case activities.