Kimberly Monk
Artesia,NM
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Fillmore Eye Clinic
Artesia, NM
05.2025 - Current
- Scheduled appointments using clinic's electronic health record system accurately.
- Collected patient information and verified insurance details thoroughly.
- Processed payments accurately
- Explained policies and procedures to visitors.
- Monitored office supplies inventory, placing timely orders to maintain adequate stock levels.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Handled sensitive information in a confidential manner.
Agent Team Member
State Farm
, New Mexico
01.2023 - 04.2025
- Sold policies, processed payments, and provided policy information to enhance customer understanding and satisfaction.
- Managed customer inquiries to deliver accurate insurance information and support informed decision-making.
- Educated customers about coverage options and risk management strategies.
- I have acquired the necessary licensing required for property and casualty insurance sales in New Mexico.
Dry Eye Specialist
20/20 Optometry of Silicon Valley
01.2017 - 01.2023
- Managed daily operations of Dry Eyes clinic.
- Performed treatments and educated patients on pre and post care.
- I performed Mibo Thermal Flow, Lipiflow, and assisted with IPL.
- Collaborated with optometrists to ensure comprehensive patient care during examinations.
- Maintained accurate patient records of treatments and conditions to support doctors' decision-making.
- Oversaw inventory management and created treatment kits to ensure availability of necessary resources.
- Administered skin care treatments as a licensed esthetician.
Education
Esthetician -
Santa Clara Beauty College
01-2022
Medical Billing -
Heald
01-2010
Skills
- Insurance verification
- EHR management
- Critical Thinking
- Problem Solving
- Teamwork
- HIPAA compliance
Timeline
Front Desk Receptionist
Fillmore Eye Clinic
05.2025 - Current
Agent Team Member
State Farm
01.2023 - 04.2025
Dry Eye Specialist
20/20 Optometry of Silicon Valley
01.2017 - 01.2023
Esthetician -
Santa Clara Beauty College
Medical Billing -
Heald