Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Olvera

San Pablo,CA

Summary

Accomplished in enhancing customer experiences at Target through exceptional guest relations and engagement, I leveraged my detail-oriented nature and cleaning proficiency to uphold ABZ Builders Inc.'s standards. Demonstrated ability to improve satisfaction and maintain facility appearance, showcasing a blend of hard and soft skills critical to any customer-focused role.

Overview

10
10
years of professional experience

Work History

Guest Advocate

Target
09.2020 - Current
  • Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
  • Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
  • Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
  • Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.

Janitorial Staff Member

ABZ Builders Inc.
08.2014 - 06.2019
  • Performed deep-cleaning tasks on a seasonal basis to maintain overall facility appearance and sanitation standards.
  • Upheld company standards for cleanliness with consistent completion of assigned tasks within deadlines.
  • Collaborated effectively with fellow janitorial staff members to efficiently complete large-scale projects in a timely manner.
  • Helped maintain the exterior appearance of facilities through tasks such as sweeping walkways, removing litter, and washing windows.

Education

High School Diploma -

Milpitas High School
Milpitas, CA
06.2010

Skills

Guest Relations

Customer Service

Customer Engagement

Detail Oriented

Cleaning proficiency

Timeline

Guest Advocate

Target
09.2020 - Current

Janitorial Staff Member

ABZ Builders Inc.
08.2014 - 06.2019

High School Diploma -

Milpitas High School

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Kimberly Olvera