Kimberly Peddie

• Greeted visitors warmly and directed them to correct personnel or office.
• Created and managed digital and physical filing systems for records, correspondence, and other material.
• Responded to customer inquiries via phone, email, and in person.
• Updated and maintained office policies and procedures.
• Managed company calendar and scheduled events.
• Managed multi-line telephone system, directing calls to appropriate departments.
• Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
• Maintained an organized reception area and ensured that all guests were attended to promptly.
• Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Preserved office security by following safety procedures and controlling access via reception desk.
• Maintained a clean and organized reception area to uphold company image.
• Updated customer information in databases regularly to ensure accuracy of records.
• Signed for packages, recorded deliveries and distributed to personnel.
• Provided administrative support including photocopying, faxing, and filing.
• Handled sensitive information in a confidential manner.

Claims and Chart Prep

• Scheduled and confirmed patient appointments and consultations.
• Ordered and maintained supply inventory for medical office.
• Entered insurance, demographics and health history into patient database.
• Delivered high-quality administrative and customer service to sustain patient and work flows.
• Completed relevant insurance and other claims
• Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
• Created new patient files upon request while adhering to organizational policies regarding file maintenance.
• Conducted patient intake interviews to collect medical information and insurance details.
• Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
• Processed patient payments and scanned identification and insurance cards.
• Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.

Medical Scheduling

• Answered multi-line phone system and directed callers to requested personnel and departments.
• Ordered and maintained supply inventory for medical office.
• Verified insurance coverage for appointments and collected co-payments as required.
• Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
• Delivered high-quality administrative and customer service to sustain patient and work flows.