Kimberly Pen
Oakland,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
AutoZone
Oakland , CA
12.2017 - 09.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Delivered prompt service to prioritize customer needs.
- Delivered excellent customer service, resulting in consistent Number% customer satisfaction rating.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective customer satisfaction rates.
Education
Fremont High School
Oakland Ca06.2010
Skills
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Telephone Management
- Merchandise Arrangements
- Cash Register Operations
- Customer Service and Assistance
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Timeline
Customer Service Representative
AutoZone
12.2017 - 09.2022
Fremont High School
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