Kimberly Perry
Franklinton,NC
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Manager
Victoria's Secret & PINK
Raleigh, NC
04.2024 - Current
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversee inventory management through cycle counts, audits and shrinkage control.
- Develop strategies to maximize sales and profitability.
- Establish customer service standards and monitored staff compliance.
- Recruit, train and supervise new employees.
- Create weekly work schedules for store personnel.
- Assess operational efficiency of the store's departments.
- Identify operational issues and implement appropriate process improvements to promote workplace safety and productivity.
- Monitor employee performance and identify performance gaps for corrective action.
Store Manager
Walgreens Boots Alliance
Zebulon, NC
10.2015 - 04.2024
- Created effective business plans to focus strategic decisions on long-term objectives.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Delegated work to staff, setting priorities and goals.
- Established store tactics and strategies to achieve operational performance and pharmacy goals.
- Trained and mentored associates to teach daily tasks and procedures.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Established customer service standards and monitored staff compliance.
Education
Bachelor of Science - Business Administration And Management
ECPI University
Virginia Beach, VASkills
- Team Development
- Retail Inventory Management
- Talent Recruitment
- Customer Service Management
- Store Merchandising
- Operational budgeting
- Store operations oversight
- Payroll Management
- Operations Management
- Culture development
- Customer Service
- Training and mentoring
- Team motivation
- Inventory Management
- Delegating Work
- Employee Scheduling
- Leadership Development
- Performance Reviews
- Strategic thinker
- Problem-Solving
- Outstanding communication skills
Affiliations
- At home gardner
- Avid reader
- Student of business
Accomplishments
- Champion of Champion Award
- Member of Walgreens National Feedback Forum
- Mentee for District Manager in training
Certification
- PTCB pharmacy technician 2/18/2016-current
References
References available upon request.
Timeline
Store Manager
Victoria's Secret & PINK
04.2024 - Current
Store Manager
Walgreens Boots Alliance
10.2015 - 04.2024
Bachelor of Science - Business Administration And Management
ECPI University
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