Kimberly Pirro
Newtown,Connecticut
Summary
Understanding Treatment Coordinator providing patients with clear and concise treatment plans and reasonable payment arrangements. Strong administrative skills and insurance knowledge. Works independently or in team environment.
Overview
12
12
years of professional experience
Work History
Treatment Coordinator
Dental Associates of CT
05.2024 - Current
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
Patient Account Representative Team Lead
Danbury Hospital
09.2017 - 05.2024
- Accounts Receivable Reports
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
Care Coordinator
Dr Pediatrics
01.2013 - 05.2017
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Insurance Referrals, Follow up, Appeals
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
Education
Associate of Science - Medical Office Management
Norwalk Community College
Norwalk, CT05.2014
Skills
- Appointment Scheduling
- Knowledge of dental insurance
- HIPAA Compliance
- Office Administration
- Financial Counseling
- Insurance Verification
- Patient Care Coordination
- Treatment Planning
- Customer Service
- Patient Outreach and Follow-Up
CPR and AED
American Heart Association certificate from Harrison Volunteer Ambulance
Timeline
Treatment Coordinator
Dental Associates of CT
05.2024 - Current
Patient Account Representative Team Lead
Danbury Hospital
09.2017 - 05.2024
Care Coordinator
Dr Pediatrics
01.2013 - 05.2017
Associate of Science - Medical Office Management
Norwalk Community College
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