Kimberly Ramos
Kissimmee
Summary
I am a results-driven professional with extensive experience in hospitality, serving, and customer service. I strive to be exceptional in multitasking and problem-solving skills that contribute seamless service in high-pressure environments. Im dedicated to excellence and committed to continuously improving my customer skills, making me a strong candidate for roles that demand a passion for service.
Overview
9
9
years of professional experience
Work History
Server
Maggianos
Orlando, FL
05.2024 - Current
- Coordinated service for multiple tables, maintaining efficiency and accuracy in order processing.
- Streamlined workflow by implementing effective communication strategies with team members.
- Executed order placement, billing management, and complimentary item handling through effective use of POS system.
- Trained new servers on menu offerings and service protocols.
Back Stage Food And Beverage Attendant
Dr. Philip Center for the Performing Arts
Orlando, FL
04.2022 - Current
- Restocked food and beverage items throughout the shift.
- Answered customers’ questions and addressed problems and complaints in person and via phone.
- Assisted in the organization and set up of special events and banquets.
- Located items requested by customers.
- Executed the collection and transportation of dirty dishes to kitchen, supporting sanitation and service standards.
- Worked hand to hand with tour managers to ensure all standards and requirements for performing guests are met.
Suite Attendant
Orlando city soccer stadium
Orlando, FL
02.2022 - Current
- Engaged with colleagues and supervisors to identify and resolve problems related to incoming orders.
- Coordinated timely delivery of new orders to kitchen while ensuring prompt food service to assigned suites.
- Prepared suites accordingly to BYOs to ensure proper set up for guests arrival.
- Evaluated guest needs and suggested optimal order choices aligned with group size.
Fine Dining Server
London House
Orlando, FL
02.2022 - 01.2023
- Collaborated with kitchen staff to coordinate menu specials and dietary requests.
- Facilitated swift resolution of guest issues, fostering a pleasant atmosphere for diners.
- Assisted in setting up tables with rolled silverware. Polished glassware and silverware for events. Supported team in maintaining cleanliness and presentation standards.
Server
Drafts Sports bar & Grill
Kissimmee, FL
01.2021 - 06.2022
- Encouraged guests to buy additional items such as appetizers, drinks, and desserts.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Fine Dining Server
Grand Bohemian Hotel
Orlando, FL
07.2020 - 02.2022
- Facilitated seamless meal service by engaging with guests, replenishing beverages, and accommodating extra requests.
- Provided expert guidance on menu items, ensuring diners made well-informed meal choices.
- Demonstrated calmness and focus while juggling various responsibilities in a rapidly changing environment.
Server
Señor Frogs
Orlando, FL
03.2019 - 02.2022
- Demonstrated exceptional focus and memory skills to ensure accurate order management and table tracking in a high-pressure setting.
- Utilized strategic selling methods to enhance guest purchasing decisions, focusing on premium products and complementary add-ons.
- Established and sustained an efficient communication chain to minimize guest dissatisfaction.
- Attended company and restaurant required trainings and meetings, improving skills.
- Assisted with training of new staff members.
Cocktail Waitress
Marriott Orlando Airport Hotel
Orlando, FL
02.2017 - 05.2020
- Recommended cocktails by asking customers about taste preferences.
- Greeted guests and promptly took drink orders to maximize service and satisfaction.
- Memorized cocktail recipes to educate patrons on drinks.
- Listened attentively to orders to determine exact drink requests in loud environment.
- Communicated with bartending staff to verify availability of drinks and mixers.
- Informed customers of daily specials.
- Checked on guests to verify satisfaction with each course.
Education
High School Diploma -
Mavericks High School
Kissimmee, FL05.2015
Skills
- High-Volume Dining
- Cash Handling
- Wine Service
- Suggestive Selling
- Banquet Coordination
- Guest engagement
- Memory retention
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Maggianos
05.2024 - Current
Back Stage Food And Beverage Attendant
Dr. Philip Center for the Performing Arts
04.2022 - Current
Fine Dining Server
London House
02.2022 - 01.2023
Suite Attendant
Orlando city soccer stadium
02.2022 - Current
Server
Drafts Sports bar & Grill
01.2021 - 06.2022
Fine Dining Server
Grand Bohemian Hotel
07.2020 - 02.2022
Server
Señor Frogs
03.2019 - 02.2022
Cocktail Waitress
Marriott Orlando Airport Hotel
02.2017 - 05.2020
High School Diploma -
Mavericks High School