Summary
Overview
Work History
Education
Skills
Languages
Education and Training
Languages
Timeline
Generic

Kimberly Rivera

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Deep level of understanding of English Language Learners with classroom and curriculum development knowledge. Thorough editor with several years of experience and strong background in editorial writing and proofreading.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

HSN
Remote
05.2023 - Current
  • Answered calls at a high volume.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Quickly navigated through multiple systems and screens while assisting customers.
  • Assisted customers with product inquiries and order processing.
  • Resolved customer complaints promptly and efficiently.

Kindergarten Student Teacher K-2

Public School 94 The Henry Longfellow
New York
08.2020 - 05.2022
  • Developed and implemented lesson plans based on curriculum objectives.
  • Engaged with data to inform decision-making.
  • Participated in professional development workshops related to teaching methods, or curriculum changes.
  • Incorporate instructional best practices, such as differentiated instruction into lesson plans.
  • Supported English Language Learners by providing additional resources tailored to their specific needs.

Kindergarten Teacher

Elm Community Charter School
New York
06.2018 - 01.2020
  • Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
  • Engaged students and boosted understanding of the material using focused instructional strategies and hands-on activities.
  • Utilized behavior management skills to foster an environment conducive to student learning.
  • Collaborated with parents to support student growth and communication.

Editor

The Christian Post
New York
08.2016 - 12.2019
  • Generate stories and stay up-to-date with current events and issues.
  • Read, write, and research features and articles for authenticity.
  • Proofread, edit, and rewrite content before final publication.
  • Edit the appearance and layout of featured articles.
  • Apply an understanding of the public and trends on social media to create interesting, engaging stories.
  • Created new, engaging, and more accessible ways to present content and information for a diverse global audience.
  • Identified inconsistencies in text, or formatting issues within documents.
  • Coordinated with authors, and other editors throughout the editing process.
  • Meet strict deadlines, and adhere to all team meetings.

Assistant Store Manager

Tumi
New York
01.2014 - 04.2016
  • Supervised daily operations and ensured compliance with store policies.
  • Managed inventory levels and conducted stock replenishment processes.
  • Coordinated merchandise displays to enhance visual appeal and accessibility.
  • Collaborated with team members to achieve sales goals consistently.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.

Education

Master of Arts - Early Childhood Education

Hunter College of The City University of New York
New York, NY
05.2022

Bachelor of Arts - English

Nyack College
New York, NY
05.2012

Skills

  • Research
  • Content creation and editing
  • Fact-checking
  • Experience with Salesforce
  • CRM management
  • Proofreading techniques
  • Forecasting trends
  • Data collection
  • Client relations
  • Multi-task management
  • Administrative support
  • Customer relationship management
  • Curriculum design and lesson planning
  • Cognitive and behavioral development

Languages

5,5

Education and Training

other,other

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Customer Service Representative

HSN
05.2023 - Current

Kindergarten Student Teacher K-2

Public School 94 The Henry Longfellow
08.2020 - 05.2022

Kindergarten Teacher

Elm Community Charter School
06.2018 - 01.2020

Editor

The Christian Post
08.2016 - 12.2019

Assistant Store Manager

Tumi
01.2014 - 04.2016

Master of Arts - Early Childhood Education

Hunter College of The City University of New York

Bachelor of Arts - English

Nyack College

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