Kimberly Smith
Ethelsville,AL
Summary
Hardworking Dispatch Manager with strong workload coordination and task delegation skills. Outgoing personality builds quality relationships with coworkers and promotes inclusive employee training environments. Efficient data collection promotes accurate documentation and improves supply chain logistics.
Overview
18
18
years of professional experience
Work History
Dispatch Manager
G&S Transportation
Columbus, Mississippi
03.2021 - 09.2024
- Managed daily operations of the dispatch team to ensure efficient workflow and customer service.
- Developed and implemented strategies to improve operational efficiency, including process automation and cost-reduction initiatives.
- Coordinated with other departments to ensure timely delivery of goods and services.
Customer Service Representative
Sitel
Starkville, Mississippi
11.2015 - 08.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Cashier Team Lead
Wamart Supercenter
Northport, Alabama
11.2011 - 02.2014
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
Receptionist
Pickens County Medical Center
Carrollton , AL
03.2007 - 09.2009
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
Education
Accounting And Finance
Shelton State Community College
Tuscaloosa, AL12-2010
Skills
- Staff training and development
- Transportation
- Fleet maintenance
- Customer communication
Timeline
Dispatch Manager
G&S Transportation
03.2021 - 09.2024
Customer Service Representative
Sitel
11.2015 - 08.2019
Cashier Team Lead
Wamart Supercenter
11.2011 - 02.2014
Receptionist
Pickens County Medical Center
03.2007 - 09.2009
Accounting And Finance
Shelton State Community College