William Wright
Orlando
Summary
Seasoned Dispatch Manager with demonstrated experience in overseeing operations, training staff, and maintaining efficiency. Strengths include exceptional problem-solving skills, ability to multitask under pressure, and strong leadership qualities. Previous roles have led to improved operational flow and enhanced team performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dispatch Manager
Contractor
Prescott Valley
2021.02 - Current
- Effectively managed a team of 7 dispatchers and over 90 delivery drivers to guarantee punctual deliveries for the company
- Effectively coordinated the dispatch of drivers
- Ensured adherence to safe and efficient loading protocols
- Addressed route inquiries in real-time while drivers were actively on the road
- Ensured deliveries were consistently made on time and in a timely manner
- Provided assistance with deliveries, as needed
Contractor
Amazon Flex
Austin
2017.01 - 2023.01
- Effectively orchestrated the receipt of freight
- Collaborated with customers in a proficient and streamlined manner
- Maintained a consistent on-time delivery schedule
- Analyzed and optimized delivery routes
- Successfully delivered 40 to 75 pieces per day
Dispatch Manager
Contractor
Grimes
2019.01 - 2021.01
- Successfully oversaw a team of more than 65 delivery drivers, ensuring the company's deliveries were consistently punctual
- Efficiently organized the dispatching of drivers
- Ensured compliance with loading procedures that were both safe and efficient
- Addressed route inquiries promptly during active driving periods
- Consistently maintained on-time delivery performance
- Provided assistance with deliveries as needed
Dispatch Manager
Contractor
Fort Worth
2017.01 - 2019.01
- Effectively oversaw a team of 60+ delivery drivers to ensure prompt deliveries
- Efficiently organized driver dispatch
- Ensured compliance with safe and efficient loading procedures
- Handled route inquiries promptly during active driving times
- Maintained consistent on-time delivery performance
- Offered assistance with deliveries, whenever required
Fleet Manager
Amazon
Austin
2017.03 - 2018.08
- Successfully lead a team of 60+ delivery drivers to ensure timely deliveries for company
- Assured a high rate of delivery speed and accuracy of team of drivers
- Oversaw the maintenance and overall deployability of vehicles, keeping track of needed repairs and upkeep
Event Coordinator Manager
Club Hood
Fort Hood
2016.08 - 2017.03
- Effectively maintained events within or under the allocated budgets
- Optimized planning time with planning team
- Acted as the primary liaison between clients and vendors
- Introduced fresh concepts and opportunities to clients and vendors
Education
Computer Software Engineering -
Valencia College
Orlando, FL10.2011
High School Diploma -
Carl D Perkins Job Course
Prestonsberg, KY01.2006
Skills
- Critical thinking
- Interpersonal skills
- Training and development
- Phone dispatch
- Staff training and development
- Fleet dispatching
- Problem solving
- Customer service
Certification
- Forklift operation
- Effectively employed the use Cortex Portal
Timeline
Dispatch Manager
Contractor
2021.02 - Current
Dispatch Manager
Contractor
2019.01 - 2021.01
Fleet Manager
Amazon
2017.03 - 2018.08
Contractor
Amazon Flex
2017.01 - 2023.01
Dispatch Manager
Contractor
2017.01 - 2019.01
Event Coordinator Manager
Club Hood
2016.08 - 2017.03
Computer Software Engineering -
Valencia College
High School Diploma -
Carl D Perkins Job Course