Summary
Overview
Work History
Education
Skills
Certification
Timeline
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William Wright

Orlando

Summary

Seasoned Dispatch Manager with demonstrated experience in overseeing operations, training staff, and maintaining efficiency. Strengths include exceptional problem-solving skills, ability to multitask under pressure, and strong leadership qualities. Previous roles have led to improved operational flow and enhanced team performance.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Dispatch Manager

Contractor
Prescott Valley
02.2021 - Current
  • Effectively managed a team of 7 dispatchers and over 90 delivery drivers to guarantee punctual deliveries for the company
  • Effectively coordinated the dispatch of drivers
  • Ensured adherence to safe and efficient loading protocols
  • Addressed route inquiries in real-time while drivers were actively on the road
  • Ensured deliveries were consistently made on time and in a timely manner
  • Provided assistance with deliveries, as needed

Contractor

Amazon Flex
Austin
01.2017 - 01.2023
  • Effectively orchestrated the receipt of freight
  • Collaborated with customers in a proficient and streamlined manner
  • Maintained a consistent on-time delivery schedule
  • Analyzed and optimized delivery routes
  • Successfully delivered 40 to 75 pieces per day

Dispatch Manager

Contractor
Grimes
01.2019 - 01.2021
  • Successfully oversaw a team of more than 65 delivery drivers, ensuring the company's deliveries were consistently punctual
  • Efficiently organized the dispatching of drivers
  • Ensured compliance with loading procedures that were both safe and efficient
  • Addressed route inquiries promptly during active driving periods
  • Consistently maintained on-time delivery performance
  • Provided assistance with deliveries as needed

Dispatch Manager

Contractor
Fort Worth
01.2017 - 01.2019
  • Effectively oversaw a team of 60+ delivery drivers to ensure prompt deliveries
  • Efficiently organized driver dispatch
  • Ensured compliance with safe and efficient loading procedures
  • Handled route inquiries promptly during active driving times
  • Maintained consistent on-time delivery performance
  • Offered assistance with deliveries, whenever required

Fleet Manager

Amazon
Austin
03.2017 - 08.2018
  • Successfully lead a team of 60+ delivery drivers to ensure timely deliveries for company
  • Assured a high rate of delivery speed and accuracy of team of drivers
  • Oversaw the maintenance and overall deployability of vehicles, keeping track of needed repairs and upkeep

Event Coordinator Manager

Club Hood
Fort Hood
08.2016 - 03.2017
  • Effectively maintained events within or under the allocated budgets
  • Optimized planning time with planning team
  • Acted as the primary liaison between clients and vendors
  • Introduced fresh concepts and opportunities to clients and vendors

Education

Computer Software Engineering -

Valencia College
Orlando, FL
10.2011

High School Diploma -

Carl D Perkins Job Course
Prestonsberg, KY
01.2006

Skills

  • Critical thinking
  • Interpersonal skills
  • Training and development
  • Phone dispatch
  • Staff training and development
  • Fleet dispatching
  • Problem solving
  • Customer service

Certification

  • Forklift operation
  • Effectively employed the use Cortex Portal

Timeline

Dispatch Manager

Contractor
02.2021 - Current

Dispatch Manager

Contractor
01.2019 - 01.2021

Fleet Manager

Amazon
03.2017 - 08.2018

Contractor

Amazon Flex
01.2017 - 01.2023

Dispatch Manager

Contractor
01.2017 - 01.2019

Event Coordinator Manager

Club Hood
08.2016 - 03.2017

Computer Software Engineering -

Valencia College

High School Diploma -

Carl D Perkins Job Course

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William Wright