Kimberly Varela-Garcia
Red Bank
Summary
Hardworking employee with customer service, multitasking, time management, and organizational abilities. Skilled as a team leader, as well as in collaborative work. Excel in problem-solving, providing guidance, and problem-solving. A continuous record of motivated learning, and a hard worker.
Overview
5
5
years of professional experience
Work History
Shift Manager
Smoothie King
Middletown
06.2023 - Current
- Supervised daily operations to ensure smooth service delivery.
- Resolved customer complaints promptly, contributing to increased customer satisfaction.
- Trained and mentored staff in customer service techniques.
- Managed daily cash intake, ensuring accurate register counts and profit tabulation.
- Managed inventory levels and conducted stock checks regularly.
- Collaborated with team to maintain a clean and organized workspace.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive relationships with staff, customers, and vendors, fostering a collaborative work environment.
Intern
New Jersey Reentry Corporation
Neptune City
01.2026 - 05.2026
- Facilitated client access to community resources, supporting successful reintegration into society.
- Developed and maintained comprehensive case management records, ensuring effective tracking of client services.
- Researched local resources to identify and promote employment opportunities for clients.
- Maintained accurate records of all activities conducted during internship.
- Utilized document management system to organize files, ensuring easy access to updated data.
Food Service Worker
Whipped Creperie
Red Bank
04.2024 - 09.2024
- Prepared and served a variety of crepes and beverages to customers.
- Served meals to customers in a friendly and courteous manner.
- Assisted customers with menu selections and answered questions about ingredients.
- Collaborated with team members to ensure efficient service during peak hours.
- Communicated effectively with staff to streamline workflow and enhance customer experience.
- Restocked supplies and ingredients to ensure continuous service availability.
- Operated cash register to process cash, check, and credit card transactions.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
Brand Ambassador
Hollister.Co
Eatontown
10.2021 - 11.2022
- Provided product knowledge and styling advice to help customers make informed choices.
- Engaged with customers through effective communication to build rapport and trust.
- Assisted customers in selecting apparel and accessories to enhance their shopping experience.
- Managed fitting room operations, ensuring customer satisfaction during visits.
- Operated point-of-sale systems to facilitate smooth transactions and returns.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
Hostess
Toast
Red Bank
04.2021 - 10.2022
- Greeted guests warmly and ensured a positive first impression.
- Greeted guests warmly upon arrival, seating them promptly.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Managed reservation systems to optimize seating arrangements and reduce guest wait times.
- Monitored wait times and provided timely updates to enhance guest satisfaction.
- Coordinated with servers and kitchen staff for seamless service flow.
- Interacted with customers to foster rapport and elevate overall dining experience.
Education
Bachelor of Arts - Criminal Justice, Psychology
Seton Hall University
South Orange, NJ05-2026
High School Diploma -
Red Bank Regional High School
Little Silver, NJ06-2022
Skills
- Shift leadership
- Operational management
- Inventory management
- Financial oversight
- Customer relationship management
- Customer complaint resolution
- Service coordination
- Team collaboration
- Effective communication
- Decision-making
- Problem solving
- Time management
- Punctual and reliable
Languages
- English
- Spanish
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Intern
New Jersey Reentry Corporation
01.2026 - 05.2026
Food Service Worker
Whipped Creperie
04.2024 - 09.2024
Shift Manager
Smoothie King
06.2023 - Current
Brand Ambassador
Hollister.Co
10.2021 - 11.2022
Hostess
Toast
04.2021 - 10.2022
Bachelor of Arts - Criminal Justice, Psychology
Seton Hall University
High School Diploma -
Red Bank Regional High School