KIMBERLY WALKER-BOULDEN
Saks OFF 5TH
DeSoto,TX
31
years of professional experience
Supported retail operations by reducing shrink and keeping store displays organized.,Helped improve sales performance through team training and daily leadership.,Met sales targets and strengthened customer service through planning and team collaboration.
Work History
ASSISTANT STORE DIRECTOR
1 Year 1 Month- Led sales team in executing strategic initiatives for revenue growth.
- Analyzed sales trends and store performance to uncover conversion and productivity opportunities.
- Analyzed sales data to identify trends and areas for improvement.
- Collaborated with department managers to optimize merchandise presentation and inventory management.
- Coached associates on customer engagement and selling behaviors to enhance service recovery.
- Supported associate development through training, feedback, and accountability for execution standards.
- Worked closely with vendors to negotiate pricing agreements that benefited both parties.
- Coordinated promotional events to drive customer engagement and increase brand awareness.
- Supervised daily operations to maintain store efficiency and optimize team performance.
ASSISTANT STORE MANAGER/OPERATIONS/TALENT/BRAND
10 Months- Oversaw daily store operations, integrating customer service, inventory management, and staff scheduling.
- Coordinated daily store operations and upheld visual standards to enhance customer experience.
- Coordinated inventory management to ensure stock levels met customer demand.
- Executed promotional displays and marketing materials to drive sales initiatives.
- Implemented loss prevention strategies to safeguard merchandise and reduce shrinkage.
STORE MANAGER
1 Year 10 Months- Demonstrated ability to manage and motivate staff to achieve sales.
- Oversaw day-to-day store operations to foster efficient and profitable operations.
- Set sales targets and budgets for team leads and employees to drive sales performance and accountability.
- Created weekly work schedules to align staffing with customer demand and manage labor costs effectively.
- Interviewed and hired prospective employees according to team needs.
- Addressed employee issues and performed corrective actions.
- Resolved customer complaints efficiently while maintaining excellent customer service.
- Monitored inventory levels and ordering of stock to ensure shelves were adequately stocked.
- Led floor sets following plan-o-grams to update store appearance.
- Communicated expectations, policy changes, new initiatives, and product knowledge to employees.
SALES EXECUTIVE
2 Years 3 Months- Sourced new sales opportunities through inbound lead follow-up, increasing potential client engagement.
- Collaborated with team members to exceed sales targets and achieve store goals.
- Trained new staff on product knowledge and customer service standards, enhancing customer experience.
- Resolved customer inquiries and complaints promptly and effectively.
STORE MANAGER
2 Years 1 Month- Developed store tactics and strategies to enhance operational performance and achieve sales goals.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Managed inventory tracking and physical inventory counts, reducing loss through effective oversight.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Prepared weekly schedules to ensure optimal floor coverage while adhering to fiscal guidelines.
SALES EXECUTIVE
1 Year 1 Month- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Collaborated with team members to exceed sales targets and achieve store goals.
- Trained new staff on product knowledge and customer service standards, enhancing team readiness.
- Resolved customer inquiries and complaints promptly and effectively.
STORE MANAGER
2 Years 1 Month- Managed daily store operations, ensuring compliance with company policies and smooth workflow.
- Oversaw inventory management, ensuring stock levels met customer demands.
- Developed staff schedules to optimize coverage during peak business hours.
- Trained and mentored staff on customer service best practices and product knowledge to enhance customer experience.
- Recruited, trained, and supervised new employees to build a capable team.
LOGISTICS MANAGER
8 Years 9 Months- Coordinated transportation schedules, achieving timely delivery of merchandise to stores.
- Implemented process improvements, resulting in enhanced productivity within logistics teams.
- Implemented process improvements to enhance productivity within logistics teams.
- Trained staff on best practices for inventory management and shipping procedures.
INVENTORY MANAGER
1 Year 4 Months- Coordinated regular cycle counts to maintain accurate inventory records.
- Collaborated with purchasing team to forecast inventory needs effectively.
- Monitored inventories on computer to generate accurate reports.
- Oversaw receiving processes, verifying shipments against purchase orders to ensure accuracy in inventory management.
- Developed efficient procedures for handling damaged or expired merchandise, minimizing losses.
- Received, checked-in, and stocked merchandise, maintaining inventory levels and ensuring cleanliness of sales floor and stock room.
DATA ENTRY SUPERVISOR
6 Years 11 Months- Supervised data entry team to ensure accuracy and efficiency in processing.
- Trained staff on data management systems and best practices for entry tasks.
- Reviewed and validated incoming data to ensure accuracy and completeness for processing.
- Monitored team performance and provided feedback for continuous improvement.
- Maintained documentation of processes and procedures to facilitate team reference and training.
- Assisted in onboarding new employees to enhance team capabilities and knowledge.
- Identified and corrected data entry errors, providing feedback to staff to enhance future accuracy.
Education
- General Studies
Skills
Customer experience management
Sales process management
Store operations
Employee supervision
Team management
Team performance leadership
Implemented inventory management
AWARDS & HONORS
Nordstrom All Star-2007
Timeline
ASSISTANT STORE DIRECTOR
Saks OFF 5TH
09.2025 - CurrentRead More
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SALES EXECUTIVE
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08.2020 - 11.2022Read More
STORE MANAGER
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04.2018 - 05.2020Read More
SALES EXECUTIVE
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12.2015 - 01.2017Read More
STORE MANAGER
Rue 21
03.2013 - 04.2015Read More
LOGISTICS MANAGER
Nordstrom
05.2004 - 02.2013Read More
INVENTORY MANAGER
Nordstrom
09.2002 - 01.2004Read More
DATA ENTRY SUPERVISOR
Nordstrom
09.1995 - 08.2002Read More
Broad Ripple High School
from General Studies
Read More