Kimberly Williams
Kansas City,MO
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
10
10
years of professional experience
Work History
Leasing Agent
Landmark Realty
Kansas City, MO
05.2024 - Current
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
Leasing Agent Assistant
Liberty Group
Overland Park, KS
06.2022 - 05.2024
- Updated the property management software with changes in occupancy, rent payments and other tenant information.
- Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
- Responded promptly to tenant requests regarding maintenance issues or other concerns.
Customer Service Representative
JC Penney
Lenexa, KS
05.2015 - 02.2020
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Some College (No Degree) - Business Management
Penn Valley Community College
Kansas City, MOSkills
- Problem-solving
- Credit adjustments
- Customer relations
- Documentation
- Payment processing
- Brand representation
- CRM software
- Problem resolution
Affiliation
Notary Agent
Timeline
Leasing Agent
Landmark Realty
05.2024 - Current
Leasing Agent Assistant
Liberty Group
06.2022 - 05.2024
Customer Service Representative
JC Penney
05.2015 - 02.2020
Some College (No Degree) - Business Management
Penn Valley Community College