Kimberly Morris
MEMPHIS,TN
Summary
An interesting position with a growing company, that will utilize my skills and experiences Experienced with patient intake procedures and administrative coordination. Utilizes skills in streamlining processes to improve patient flow and satisfaction. Track record of proficiently handling insurance verification and registration tasks.
Overview
12
12
years of professional experience
Work History
Patient Access Coordinator
Methodist Le Bonheur Healthcare
Memphis, TN
01.2023 - Current
- Facilitated patient registration processes, ensuring accuracy and compliance with healthcare regulations.
- Coordinated insurance verification and pre-authorization procedures to streamline patient access.
- Managed appointment scheduling, optimizing patient flow for enhanced operational efficiency.
- Developed training materials for new staff, improving onboarding experience and retention of information.
- Coordinated patient registration processes to ensure timely and accurate information collection.
Repossession Agent
American Car Center
Memphis, TN
02.2019 - 02.2023
- Conducted vehicle repossessions in compliance with state regulations and company policies.
- Communicated effectively with customers to resolve payment issues and negotiate repayment plans.
- Utilized GPS tracking systems to locate and secure vehicles efficiently.
- Maintained detailed records of repossession activities and customer interactions for accuracy.
- Conducted thorough vehicle inspections to assess condition and document necessary repairs prior to sale.
SENIOR CUSTOMER SERVICES
Terminix
Memphis, TN
05.2016 - 02.2019
- Led customer service team to enhance client satisfaction through strategic resolution of inquiries.
- Developed training programs for new staff, improving onboarding efficiency and service quality.
- Analyzed customer feedback to identify trends, driving process improvements and service enhancements.
- Implemented CRM software solutions, streamlining communication and tracking customer interactions effectively.
- Exceeded customer expectations through the provision of personalized service and genuine empathy during difficult situations, resulting in increased loyalty and repeat business.
Administrative Assistant
DURHAM HOUSING SERVICES
Memphis, TN
09.2014 - 05.2016
- Coordinated office operations, ensuring seamless communication among departments.
- Managed scheduling and calendar organization for senior management and team members.
- Developed and maintained electronic filing systems to enhance document retrieval efficiency.
- Assisted in preparation of reports and presentations, contributing to informed decision-making processes.
- Prepared and maintained accurate records, enhancing data integrity and accessibility
Education
Medical Office -
Concorde Career College
Memphis, TN10-2020
High School Diploma -
Melrose High School
Memphis, TN05-2006
Skills
- Team leadership
- Phone and email etiquette
- Healthcare
- Customer service
- Insurance verification
- Appointment scheduling
- Patient registration
Timeline
Patient Access Coordinator
Methodist Le Bonheur Healthcare
01.2023 - Current
Repossession Agent
American Car Center
02.2019 - 02.2023
SENIOR CUSTOMER SERVICES
Terminix
05.2016 - 02.2019
Administrative Assistant
DURHAM HOUSING SERVICES
09.2014 - 05.2016
Medical Office -
Concorde Career College
High School Diploma -
Melrose High School