King Cartagena
Palm Springs,FL
Summary
Accomplished Parts Specialist with a proven track record at Oreily's Auto Parts, enhancing customer satisfaction through expert management of parts inventory and superior service. Skilled in technical knowledge and verbal communication, adept at resolving issues and increasing efficiency. Demonstrated ability to exceed expectations, significantly improving service results.
Overview
2
2
years of professional experience
Work History
Parts Specialist
Oreily's Auto Parts
02.2024 - Current
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
Counter Associate
Josephs Classic Market
11.2022 - 01.2024
- Demonstrated proactive problem-solving abilities when faced with challenges such as unexpected rush periods or low staff coverage.
- Streamlined order processing by efficiently managing counter transactions and maintaining accurate records.
- Adapted to various customer personalities and communication styles, building rapport with diverse clientele and ensuring a welcoming atmosphere.
- Displayed excellent time management skills by prioritizing tasks effectively during peak hours while still delivering quality service results.
- Provided knowledgeable assistance about products and services offered, increasing upselling opportunities.
- Served multiple customers at once, handling numerous projects and individuals simultaneously.
- Operated computer systems with exceptional computer and keyboarding skills.
Skills
- Technical knowledge
- Warehouse Operations
- Shipping and receiving
- Returns processing
- Environmental awareness
- Customer Service
Languages
Spanish
Professional Working
Timeline
Parts Specialist
Oreily's Auto Parts
02.2024 - Current
Counter Associate
Josephs Classic Market
11.2022 - 01.2024
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