Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kinley O'Connor

Chaska,MN

Summary

Adaptable professional with extensive experience in customer service, specializing in prompt resolution of guest issues while creating a welcoming atmosphere. Strong communication skills utilized to enhance team collaboration and guest satisfaction. Proven leadership experience gained through sports teams and previous roles, demonstrating effective leadership qualities.

Overview

4
4
years of professional experience

Work History

Guest Service Representative

Arizona Diamondbacks
Phoenix, Arizona
03.2025 - Current
  • Greeted all guests that came into Chase Field, creating a welcoming environment
  • Managed any guest inquiries and resolved issues promptly and efficiently.
  • Promoted a high level of guest satisfaction through genuine, enthusiastic, and friendly interactions.
  • Answered any questions and found ways to say yes to what guests need.

Kids Academy and Camp Supervisor

Lifetime Fitness
Chaska, Minnesota
07.2021 - Current
  • Supervised daily camp operations
  • I was a part of the foundation and training videos for all Lifetime Kids team members around the country.
  • Coordinated activities and schedules for all age groups, maximizing their engagement.
  • Trained counselors on all operational procedures.
  • Developed engaging lesson plans to promote teamwork and allow for creativity.
  • Communicated effectively with parents regarding camper progress and concerns.
  • Organized special events and themed days to enrich the overall camp experience.

Spring Training Game Day Staff

San Francisco Giants
Scottsdale, Arizona
01.2025 - 04.2025
  • Helped with setup prior to gates opening and helped the operations team.
  • Controlled crowds during games and maintained the safety of all guests.
  • Answered all questions, offering guidance and support throughout the venue.
  • Directed guests to seating, restrooms, concessions, and facilities within the stadium.

Education

Bachelor of Science - Sports And Entertainment Management

Grand Canyon University
Phoenix, AZ
12-2025

MBA - Sports Business

Grand Canyon University
Phoenix, AZ
01-2028

Skills

  • Customer service
  • Team building
  • Conflict resolution
  • Communication skills
  • Guest engagement
  • Event coordination

Timeline

Guest Service Representative

Arizona Diamondbacks
03.2025 - Current

Spring Training Game Day Staff

San Francisco Giants
01.2025 - 04.2025

Kids Academy and Camp Supervisor

Lifetime Fitness
07.2021 - Current

Bachelor of Science - Sports And Entertainment Management

Grand Canyon University

MBA - Sports Business

Grand Canyon University

Similar Profiles

CREATE PROFILE