Kionna Ficklin
Evans,GA
Summary
Dynamic and dedicated professional with extensive experience at Burger King, excelling in customer service and teamwork. Proven ability to enhance operational efficiency and maintain high standards of cleanliness. Recognized for exceptional multitasking and problem-solving skills, consistently exceeding performance expectations while ensuring customer satisfaction and safety.Studios and diligent student at college. Has a strong GPA average and continuously looks to learn and improve. Has joined one honor society in high school and two in college.
Overview
2
2
years of professional experience
Work History
Crew Member
Burger King
05.2024 - 02.2026
- Prepared and assembled food items according to established recipes and quality standards.
- Provided exceptional customer service during high-volume shifts, ensuring satisfaction and repeat business.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
- Operated kitchen equipment safely, demonstrating proficiency in fryer and grill operation.
- Collaborated with team members to streamline order fulfillment processes, improving overall efficiency.
- Assisted in training new crew members on operational procedures and customer service expectations.
- Monitored inventory levels, communicating needs for restocking to maintain supply continuity.
- Adapted quickly to changing priorities during peak hours, maintaining composure under pressure.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Stocked shelves to organize aisles in assigned department.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
Education
Bachelor of Science - Biology
Augusta University
Augusta, Georgia, GA12.2027
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Attention to detail
- Customer engagement
- Cleaning and sanitizing
- Interactive communication skills
- Flexible schedule
- Integrity and honesty
- Safety awareness
- Basic math
- Verbal and written communication
- Heavy lifting
- Learning agility
- Store opening and closing
- Safety
- Hospitality service expertise
- Visual communication
- Inventory restocking
- Supplies monitoring and restocking
- Diversity awareness
Timeline
Crew Member
Burger King
05.2024 - 02.2026
Bachelor of Science - Biology
Augusta University