Kionna Naas
Kansas City,MO
Summary
Dedicated account manager with a background in teaching Secondary English while maintaining and building strong communication and relationship skills. Seeking to expand financial knowledge and acquire new skills in Home Equity Loans within Discover to contribute to the organization's growth and optimize customer experience.
Overview
7
7
years of professional experience
Work History
Account Manager
CBO, Discover Financial Services
06.2017 - Current
- Assist customers with their deposit products via phone calls, eGain, and Click to Chat services.
- Maintained high performing stats while taking on additional responsibilities to help other departments meet customer needs such as processing account ownership requests and check deposits.
- Trained new hirers in the eGain and Click to Chat while creating additional resources for them to utilize after training.
Secondary English Teacher
ASU Prep Digital
05.2022 - 07.2023
- Prepared instructional materials that were carefully planned, engaging, and built community while collaborating with other teachers.
- Provided weekly phone calls to students and families to keep in about the student's progress while working with their circumstances, need, motivation, etc.
- Consistently graded 160 students assignments within a 48 hour period while providing feedback that demonstrated the expectations of student learning in a descriptive manner.
Education
Bachelor's of Education - Secondary English
Arizona State University
Tempe, AZ05.2022
Associate of Arts -
Glendale Community College
Glendale, AZ05.2020
Skills
- Time Management
- Conflict Resolution
- Communication
- Active Listening
- Organization
- Multi-tasking
Timeline
Secondary English Teacher
ASU Prep Digital
05.2022 - 07.2023
Account Manager
CBO, Discover Financial Services
06.2017 - Current
Bachelor's of Education - Secondary English
Arizona State University
Associate of Arts -
Glendale Community College
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