Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Kionte Sheffield

Frisco,TX

Summary

Enterprising District Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Strengths in public speaking, collaboration, and team building.

Overview

10
10
years of professional experience

Work History

District Manager

Starbucks Coffee Company
01.2021 - Current
  • Directed a multi-unit portfolio of stores by planning strategies with consistent implementation
  • Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
  • Leader of leaders, developing diverse teams that know their markets, communities, and customers
  • Diverse portfolio of stores: café only, reserve bar, delivery only, drive-thru forward, drive-thru only and drive-thru cafe
  • Top 10% in US business for Peak OTW (Q1-Q2 FY23)
  • Supported channel innovation and development by opening fourth delivery only ghost kitchen in US (first in region 6)
  • Developed next level talent, store manager to district manager.
  • Program Lead BPN - South Central Chapter FY24
  • Speaking role at DMLE 22
  • Led Green Horizon Project

Store Manager

Starbucks Coffee Company
01.2019 - 01.2021


  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Led Hand-Held Order Point implementation in North Texas
  • BPN market lead in North Texas
  • SM ADP Program FY21
  • SM Trainer.

Shift Supervisor

Starbucks Coffee Company
01.2017 - 01.2019


  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.

Barista

Starbucks Coffee Company
01.2014 - 01.2017
  • Crafted beverages and connected with customers to deliver the Starbucks Experience
  • Partner of the Quarter.

Education

Bachelor of Arts in Advertising -

Texas Tech University
01.2019

Skills

  • Business Development
  • Strategic Planning
  • Leadership Development
  • Operations Oversight
  • Team Development
  • Information Analysis
  • Training and coaching
  • Market Trend Analysis

Awards

  • Starbucks DM of the Year (Rookie) South Central- FY22
  • Starbucks Manager of the Quarter- Q3 FY21
  • Starbucks Manager of the Year- FY21

Timeline

District Manager

Starbucks Coffee Company
01.2021 - Current

Store Manager

Starbucks Coffee Company
01.2019 - 01.2021

Shift Supervisor

Starbucks Coffee Company
01.2017 - 01.2019

Barista

Starbucks Coffee Company
01.2014 - 01.2017

Bachelor of Arts in Advertising -

Texas Tech University

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Kionte Sheffield