Kira Tanga
Omaha,NE
Summary
Proven leader with extensive experience at Fazoli's Restaurant, adept in staff motivation and compliance. Skilled in training and mentoring, with a knack for resolving customer complaints efficiently. Demonstrates exceptional decision-making and interpersonal skills, ensuring operational excellence and high customer satisfaction.
Overview
4
4
years of professional experience
Work History
Shift Manager
Fazoli's Restaurant
Omaha, NE
02.2024 - Current
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Resolved conflicts between employees or customers in a professional manner.
- Upheld company standards and compliance requirements for operations, including food safety regulations and quality standards.
- Maintained inventory levels by monitoring stock and standard production needs.
- Managed daily cash intake by counting out registers and make cash deposits.
- Maintained cleanliness and organization of work area.
Shift Lead - Server
Alamo Drafthouse
Omaha, NE
09.2022 - 07.2024
- Supervised and led employees to maintain productivity and customer service levels.
- Completed opening and closing duties to facilitate business operations.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Handled cash register transactions accurately while providing excellent customer service.
- Ensured that all safety protocols were followed at all times.
- Utilized problem solving skills to resolve conflicts between customers and employees.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
Associate to Shift Manager
Fazoli's Restaurant
Omaha, NE
06.2021 - 07.2022
Cashier
HyVee Foods
Omaha, NE
11.2020 - 06.2021
- Helped customers find specific products, answered questions, and offered product advice.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Processed sales transactions to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
High School Diploma -
Millard South Highschool
Omaha05-2022
Associate of Arts - General Studies
Metro Community College
Omaha05-2022
Associate of Science - Psychology
UNO
OmahaSkills
- Staff motivation
- Decision-making
- Compliance
- Delegating work
- Training and mentoring
- Staff training and onboarding
- Interpersonal skills
- Equipment troubleshooting
- Cash handling
- Handling customer complaints
Timeline
Shift Manager
Fazoli's Restaurant
02.2024 - Current
Shift Lead - Server
Alamo Drafthouse
09.2022 - 07.2024
Associate to Shift Manager
Fazoli's Restaurant
06.2021 - 07.2022
Cashier
HyVee Foods
11.2020 - 06.2021
High School Diploma -
Millard South Highschool
Associate of Arts - General Studies
Metro Community College
Associate of Science - Psychology
UNO
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