Kirsten Tio
Benton Harbor,MI
Summary
Dynamic server excelling in customer service and guest engagement. Expert in POS system operations and adept at upselling, significantly boosting sales. Committed to maintaining health and safety standards while fostering strong relationships with patrons and resolving complaints efficiently.
Overview
8
8
years of professional experience
Work History
Server
Romas Pizza
03.2017 - Current
- Processed orders and sent to kitchen employees for preparation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server
Cracker Barrell Old Country Store
08.2019 - 07.2025
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased sales significantly by upselling higher-end products to customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Served food and beverages promptly with focused attention to customer needs.
Education
General Studies
Bridgman High School
Bridgman MI06-2019
Skills
- Daily specials memorization
- Table resetting
- Food inspection
- Point of sale (POS) system operations
- Customer service
- Guest engagement
- Cash handling
Timeline
Server
Cracker Barrell Old Country Store
08.2019 - 07.2025
Server
Romas Pizza
03.2017 - Current
General Studies
Bridgman High School
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