Kisha Norman
Milwaukee,WI
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Detail-oriented with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Asension Medical
Milwaukee, WI
05.2019 - 08.2023
- Perform patient registration making sure all information in patient record is accurate and up to date
- Schedule and confirmed patient diagnostic appointments, surgeries, and medical consultations
- Provide counseling to patient, participant or their representative regarding pre-service requirements and instructions
- Collected and posted patient payments and reconciled daily cash reports
- Verified patient insurance coverage thru payer eligibility websites and/or phone.
Front Desk Specialist/Team Lead
Progressive Community Health Centers
Milwaukee, WI
09.2013 - 04.2018
- Trained front desk on the Epic & Dentrix Systems as it relates to patient phone calls, scheduling, insurance verifications, and notating patient accounts
- Created patient referrals and authorizations by completing and submitting documents and discussing with providers, insurance carriers, and patients
- Performed registration of patients thru EPIC system making sure all information in patient record was accurate and up to date
- Triaged patients’ needs in emergency situations to relay details to medical assistants
- Collected and posted patient payments and reconciled daily cash reports
- Verified patient insurance coverage thru payer eligibility websites and/or phone
- Scheduled and confirmed patient diagnostic appointments, surgeries, and medical consultations.
Head Cashier/Team Lead
Wal-Mart
Milwaukee, WI
02.2012 - 09.2013
- Implemented new processes and procedures as it relates to Customer Cares and relations
- Managed 20 cashiers in a fast-paced environment
- Maintained merchandise inventory
- Handled monies to open and close registers daily
- Handled cash, credit card, and refund transactions while exercising store policy and procedure
- Used a multi-line switchboard to assist with various phone requests.
Collections Representative
Amato Auto
Milwaukee, WI
02.2008 - 02.2011
- Performed assigned tasks to support the Accounts Receivable Department
- Enlisted the efforts of sales and management when necessary to accelerate the collection process
- Established and maintained effective and cooperative working relationships.
Education
High School Diploma -
NorthSide High School
Milwaukee, WI12.2005
Skills
- Fluent in English
- Medical Filing/billing
- Reception Management
- Office Administration
- Payment Collections
- Customer Service
- Medical Insurance
- Typing 35 WPM
- Appointment Scheduling
- Training others
Certification
- Early Childhood Education
Accomplishments
- Customer Service Rewards
- Employee of the Month
References
References available upon request.
Timeline
Patient Service Representative
Asension Medical
05.2019 - 08.2023
Front Desk Specialist/Team Lead
Progressive Community Health Centers
09.2013 - 04.2018
Head Cashier/Team Lead
Wal-Mart
02.2012 - 09.2013
Collections Representative
Amato Auto
02.2008 - 02.2011
High School Diploma -
NorthSide High School
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