Kishma Smith
Athens,GA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact financial success. Skilled in working under pressure and adapting to new situations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Area Director
Bojangles' Restaurants Chaac Chicken/Georgia Food
03.2022 - 01.2024
- Improved customer satisfaction ratings by reinforcing a customer-centric approach within the area teams.
- Reduced operational costs through careful budget management and resource allocation optimization.
- Trained General Managers and other employees on proper protocols and customer service standards.
- Developed high-performing teams through strategic recruitment, training, and performance management efforts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
General Manager
Bojangles' Famous Chicken 'n Biscuits
05.2019 - 03.2022
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Shift Manager
Golden Krust Bakery
01.2018 - 03.2019
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
- Maintained a safe work environment by enforcing safety protocols and conducting regular inspections.
Sales Assistant /Credit Manager
Rent A Center
10.2011 - 02.2017
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Executed visual merchandising strategies to attract customers and drive sales.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
Education
High School Diploma -
Ivanna Eudora Kean High School
Charlotte Amalie, Virgin Islands06.1997
Skills
- Operations Management
- Technical Skills
- Team Management
- Staff Training and Development
- Problem Solving
- Multitasking
- Strategic Planning
- Delegation Skills
- Budgeting and Forecasting
Certification
ServSafe Food Certificate
Timeline
Area Director
Bojangles' Restaurants Chaac Chicken/Georgia Food
03.2022 - 01.2024
General Manager
Bojangles' Famous Chicken 'n Biscuits
05.2019 - 03.2022
Shift Manager
Golden Krust Bakery
01.2018 - 03.2019
Sales Assistant /Credit Manager
Rent A Center
10.2011 - 02.2017
High School Diploma -
Ivanna Eudora Kean High School
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