Kitana Sotomayor
Las Cruces,NM
Summary
Proactive and goal-oriented professional with excellent communication and team work skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Crew Member
Mcdonalds
02.2020 - 11.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Crew Member
Something Sweet Bakery
07.2022 - 04.2023
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Became familiar with products to answer questions and make suggestions.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Brewed coffee and tea and changed out drink station syrups.
Education
Bachelor of Science - Nursing
New Mexico State University - Dona Ana Community College
Las Cruces, NM2029
Skills
Customer Service
Teamwork and Collaboration
Initiative and Self-Motivation
Leadership Qualities
Hospitality service expertise
Diversity awareness
Multitasking and Organization
Interactive communication skills
Nail technician
After beginning a career in cosmetology, I learned of my love for creating nail art, being able to be creative and personal in my workspace is a dream and long term goal of mine.
Timeline
Crew Member
Something Sweet Bakery
07.2022 - 04.2023
Crew Member
Mcdonalds
02.2020 - 11.2023
Bachelor of Science - Nursing
New Mexico State University - Dona Ana Community College
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