Kiya Fetzer
Draper
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Bartender/Server
Red Robin
11.2023 - Current
- Prepared and served alcoholic and non-alcoholic beverages to customers.
- Maintained cleanliness and organization of bar area throughout shifts.
- Assisted in inventory management by tracking stock levels and supplies.
- Engaged with patrons to provide excellent customer service and recommendations.
- Followed health and safety regulations while handling food and drinks.
- Collaborated with team members to ensure efficient bar operations during busy hours.
- Handled cash transactions accurately and processed payments promptly.
- Performed opening and closing duties including restocking supplies.
Customer Service Representative
Amazon Pharmacy
02.2025 - 07.2025
- Assisted customers with prescription inquiries and order status updates.
- Processed medication orders accurately and efficiently through internal systems.
- Collaborated with pharmacy team to resolve customer issues quickly.
- Educated customers on medication usage and potential side effects.
- Maintained patient confidentiality while handling sensitive information.
- Utilized communication tools to provide timely support to customers.
- Managed incoming calls, directing them to appropriate departments when necessary.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Bartender/Server
Olive Garden
12.2022 - 09.2023
- Prepared and served alcoholic and non-alcoholic beverages to customers.
- Maintained cleanliness and organization of bar area throughout shifts.
- Assisted in inventory management by tracking stock levels and supplies.
- Engaged with patrons to provide excellent customer service and recommendations.
Detailer
Paris RV
06.2022 - 08.2022
- Inspected RV interiors and exteriors for quality and accuracy.
- Prepared RVs for customer delivery by cleaning and detailing surfaces.
- Operated cleaning equipment to maintain cleanliness of RVs.
- Collaborated with team members to ensure timely vehicle readiness.
Barista
Bad Ass Coffee Of Hawaii
10.2021 - 08.2022
- Prepared high-quality coffee beverages according to customer preferences.
- Maintained cleanliness and organization of workstations throughout shifts.
- Provided exceptional customer service by engaging with patrons and addressing inquiries.
- Operated espresso machines and grinders with precision and care.
Housekeeper
The Grand America Hotel
03.2021 - 10.2021
- Cleaned and sanitized guest rooms to maintain high hotel standards.
- Replenished supplies in bathrooms and kitchens for guest convenience.
- Managed laundry services, ensuring timely processing of linens and towels.
- Reported maintenance issues promptly to support hotel operations.
- Assisted with deep cleaning projects during off-peak periods for thorough upkeep.
Education
High School Diploma -
Kearns High
Kearns, UT06.2020
Skills
- Team collaboration
- Highly reliable
- Quality assurance
- Communication skills
- Problem solving
- Time management
- Conflict resolution
- Customer service expertise
- Attention to detail
- Engaging personality
- Strong multitasking
- Customer service
Timeline
Customer Service Representative
Amazon Pharmacy
02.2025 - 07.2025
Bartender/Server
Red Robin
11.2023 - Current
Bartender/Server
Olive Garden
12.2022 - 09.2023
Detailer
Paris RV
06.2022 - 08.2022
Barista
Bad Ass Coffee Of Hawaii
10.2021 - 08.2022
Housekeeper
The Grand America Hotel
03.2021 - 10.2021
High School Diploma -
Kearns High
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