Kiyah Fullwood
Charlotte,NC
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
5
5
years of professional experience
Work History
BDC Representative
Hendrick Automotive Group
Charlotte, NC
07.2022 - Current
- Managed multiple tasks simultaneously while maintaining accuracy.
- Coordinated appointments for customer’s whose vehicle’s are in need of maintenance.
- Analyzed customer feedback to identify areas of improvement within BDC operations.
- Provided support to other BDC representatives as needed.
- Provided accurate information to customers on products and services offered.
Banking Customer Service Representative
Varo
Salt Lake City, Utah
07.2021 - 02.2022
- Received telephone calls from customers regarding their accounts or services provided by the bank.
- Explained banking procedures and regulations to customers accurately.
- Adhered to all applicable laws, regulations, policies, and procedures relating to financial services.
Cleaning Contractor
Green Commercial Company
Charlotte, North Carolina
07.2020 - 10.2020
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Created inventory checklists and stocked housekeeping carts.
- Stocked restroom supplies such as toilet paper, soap, and paper towels.
Education
High School Diploma -
Harding University High School
Charlotte, North Carolina06-2019
Skills
- Performance tracking
- Follow-up calls
- Appointment setting
- Pricing strategy
- Active listening
- Time management abilities
- Problem-solving abilities
- Customer engagement
Timeline
BDC Representative
Hendrick Automotive Group
07.2022 - Current
Banking Customer Service Representative
Varo
07.2021 - 02.2022
Cleaning Contractor
Green Commercial Company
07.2020 - 10.2020
High School Diploma -
Harding University High School