Kiyah Leatherwood
Landis,NC
Summary
Proven ability to manage high-stress situations and enhance customer satisfaction, as demonstrated at Red Lobster. Adept in multitasking and quick learning, I excel in roles requiring flexibility and a detail-oriented approach. My background in ensuring efficient, accurate service and improving client outcomes showcases a strong blend of interpersonal and organizational skills.
Overview
5
5
years of professional experience
Work History
To Go Specialist
Red Lobster
Concord, NC
01.2019 - Current
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Enhanced customer satisfaction by providing efficient and accurate order processing.
Behavior Technician
Creative Kidz Learning Center
Concord, NC
06.2023 - 01.2024
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Assisted clients in identifying and setting goals to promote positive behavior development.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
- Worked as part of collaborative team to address changing needs of children and families.
Patient Transporter
Atrium Healthcare
Concord, NC
01.2023 - 06.2023
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
Education
CNA - Healthcare
American Academy of Healthcare
Charlotte, NC05.2023
Skills
- Strong multitasking
- Phone Etiquette
- Initiative-taking
- Quick Learner
- Flexibility
- Goal-Oriented
- Detail Oriented
Timeline
Behavior Technician
Creative Kidz Learning Center
06.2023 - 01.2024
Patient Transporter
Atrium Healthcare
01.2023 - 06.2023
To Go Specialist
Red Lobster
01.2019 - Current
CNA - Healthcare
American Academy of Healthcare