Kiyomi Ropp
Revere,MA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
Work History
Concierge
Northeast Security
03.2024 - Current
- Assist in tenant, clients and upper management requests
- Create reports, facility audits and incident reports
- Selected to stay in the role after change of vendors
- Welcome all guests & create a welcoming environment
Security Officer
Allied Universal
09.2023 - 03.2024
- Secure premises and personnel by patrolling property
- Maintain safe environment by managing and monitoring building equipment controls
- Inspecting buildings, equipment and access points, managing entry control
Server
Catered Affair
07.2023 - 09.2023
- Assist in venue set up and breakdown
- Provide an enjoyable dining experience to customers
- Communicate with support crew and management
Lifeguard
City Of Sacramento Aquatics
05.2022 - 03.2023
- Certified lifeguard by the American Red Cross with 1 year experience supervising swimming pool areas and ensuring patron safety
- CPR certified, AED certified and first aid
Sushi Chef
Akebono Japanese restaurant
10.2021 - 05.2022
- Managed sushi preparation, created engaging environment with customers
- Maintain clean work station & manage inventory
Education
Google Data Analytics Certificate -
09.2024
Diploma -
C.K McClatchy High School
Sacramento, CA01.2022
Skills
Customer Service
Highly Adaptable
Strong Work Ethic
Effective problem solving
Exceptional communication
Detail-oriented approach
Accurate record keeping
Languages
Spanish
Native or Bilingual
Timeline
Concierge
Northeast Security
03.2024 - Current
Security Officer
Allied Universal
09.2023 - 03.2024
Server
Catered Affair
07.2023 - 09.2023
Lifeguard
City Of Sacramento Aquatics
05.2022 - 03.2023
Sushi Chef
Akebono Japanese restaurant
10.2021 - 05.2022
Google Data Analytics Certificate -
Diploma -
C.K McClatchy High School
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