K’mar Russell
Baltimore,MD
Summary
I am seeking to grow my knowledge where my 12 years of Rooms division experience and 8 years of solid managerial experience will aid in reaching the hotel’s wildly important goals, increasing associate retention, and contributing to increase guest satisfaction surveys. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
11
11
years of professional experience
Work History
Senor Manager, Global Property Management Sytems
Marriott International, Inc.
Bethesda, MD
11.2022 - Current
- Conducted quality, timely performance feedback and performance appraisals.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Senior Rooms-Operation Manager
BWI Airport Marriott
Baltimore, MD
09.2021 - Current
- Responsible for managing the daily operations of the rooms department including Front Office Housekeeping, Laundry and Transportation Responsibilities including but not limited to: Managed rooms financials overall
- Trained and developed rooms operations leaders on department financials to increase their understanding and personal growth
- Oversaw the planning and execution of wildly important goals for the rooms departments
- Partnered with human resources to drive leadership excellence goals for AES
- Analyzed staffing needs; coordinated with human resources to source ideal candidates for brand fit
- Training all new hires on GXP
Assistant General Manager
Atlas Restaurant Group (Maximon Restaurant)
01.2021 - 09.2021
- Responsible for managing the daily operations function of the restaurant
- Responsibilities including but not limited to: Hiring and training of all new hires Scheduling all staff members for the day/week
- Work with our corporate team to plan monthly marketing, social and promotional events
- Work with our Chefs on menu planning for the day/week
- Monitor and Review daily, Weekly and Monthly budgets
- Oversaw 1.5 million dollars in quarterly sales.
Restaurant Manager
Marriott Marquis Washington, DC
04.2018 - 12.2020
- Responsible for managing the daily operations of the food and beverage department with emphasis on the High Velocity Sports Bar
- Responsibilities including but not limited to: Oversaw financials for High Velocity Sports Bar paying closing attention to controllable costs
- Maintained weekly scheduling complying with union rules and regulations
- Monitored productivity using CARPEDIA to stay in line with weekly & monthly labor allotment
- Collaborated with Restaurant chef to update menu offerings that complimented the restaurant concept
- Increased social media following from 50 followers to 530 followers within 3 months by incentivizing growth and utilizing relevant content showcasing menu and drink offerings
- Assisted with initiatives to drive GSS staff service goals, ensuring they were relevant to overall goals and attainable by hosts
- Exceeded GSS staff service goal of 64.3 to 64.5% by 12/31/2018
- Provided guidance and feedback to high guest impact hosts to ensure brand standards were being met through daily observations.
Senior Rooms-Operation Manager
Renaissance Baltimore Harborplace Hotel
12.2016 - 04.2018
- Responsible for managing the daily operations of the rooms department including Reception (Front Office) and Style (Housekeeping)
- Responsibilities including but not limited to: Managed rooms financials overall
- Trained and developed rooms operations leaders on department financials to increase their understanding and personal growth
- Oversaw the planning and execution of wildly important goals for the rooms departments
- Partnered with human resources to drive leadership excellence goals for AES
- Conducted monthly department meetings to ensure clear communication of department goals; encourage feedback on areas of opportunity
- Analyzed staffing needs; coordinated with human resources to source ideal candidates for brand fit
- Collaborated with property leadership to ensure successful implementation of corporate initiatives (i.e
- ERS, GXP, and Drake Biel)
- Participated in Quarterly Town Hall Rally’s to recognize and recognize hotel/ambassador accomplishments
- Awarded leader of the 3rd quarter in 2017.
Rooms-Operation Manager
Renaissance Baltimore Harborplace Hotel
09.2015 - 12.2016
- Responsible for managing the daily operations of the rooms department with an emphasis on the Style (Housekeeping) department
- Responsibilities including but not limited to: Successfully on boarded rooms’ voyager and ensured he was well versed in his understanding of the departments’ goals, practices and procedures
- Collaborated with senior leader to create initiatives to drive style department goals and engage the stylists
- Increased overall room cleanliness score from 69.4% to 73.1% exceeding room cleanliness goal
- Participated in the selection process of new stylists; ensured the integrity of the department and the brand was maintained
- Provided continuous training and one on one feedback sessions to supervisors to prepare them for new opportunities and career growth
- Built rapport with 48 stylists (17 managed/31 contract).
Housekeeping Manager
Washington Marriott Wardman Park Hotel
05.2014 - 09.2015
- Responsible for managing the daily operations of the housekeeping department
- Responsibilities including but not limited to: Maintained weekly scheduling of housekeepers complying with union rules and regulations
- Participated in the selection process of new housekeepers; ensured onboarding process upheld department standards
- Revamped and maintained Q.U.A.M inspection program driving cleanliness scores from 67.9% to 69.1% meeting cleanliness goal
- Reviewed productivity reports on a weekly basis making adjustments based on business demand; reduced overtime by 200 hours year over year
- Built rapport with over 120 managed housekeepers
- Oversaw the completion of an 800+ room renovation project.
Assistant Housekeeping Manager (PM)
Washington Marriott Wardman Park Hotel
04.2013 - 05.2014
- Responsible for managing the PM operations of the housekeeping department
- Responsibilities including but not limited to: Controlled scheduling/staffing of the pm and overnight shifts
- Ensured department goals for public area cleanliness were being met
- Created cleaning schedule for the overnight shift to provide structure and efficiently track productivity.
Education
B.S. Business, Major in Hotel/Restaurant Management -
The Restaurant School at Walnut Hill College
01.2010
Associate Degree, Hospitality and Tourism Management -
Lehigh Valley College
01.2006
Skills
- Strategic Planning
- Financial Management
- Policy Implementation
- Operations Management
- Staff Development
Timeline
Senor Manager, Global Property Management Sytems
Marriott International, Inc.
11.2022 - Current
Senior Rooms-Operation Manager
BWI Airport Marriott
09.2021 - Current
Assistant General Manager
Atlas Restaurant Group (Maximon Restaurant)
01.2021 - 09.2021
Restaurant Manager
Marriott Marquis Washington, DC
04.2018 - 12.2020
Senior Rooms-Operation Manager
Renaissance Baltimore Harborplace Hotel
12.2016 - 04.2018
Rooms-Operation Manager
Renaissance Baltimore Harborplace Hotel
09.2015 - 12.2016
Housekeeping Manager
Washington Marriott Wardman Park Hotel
05.2014 - 09.2015
Assistant Housekeeping Manager (PM)
Washington Marriott Wardman Park Hotel
04.2013 - 05.2014
B.S. Business, Major in Hotel/Restaurant Management -
The Restaurant School at Walnut Hill College
Associate Degree, Hospitality and Tourism Management -
Lehigh Valley College
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