Charles Hollingsworth
Cincinnati,OH
Summary
Detail-oriented registrar with expertise in patient registration and appointment scheduling. Proven track record of ensuring HIPAA compliance and delivering exceptional customer service.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Registrar
Mercy Health Heart Institute
Anderson, OH
05.2025 - Current
- Handled incoming calls and directed inquiries to appropriate departments
- Verified patient information for accuracy during registration process
- Assisted patients with completing necessary forms and documentation
- Coordinated with medical staff to ensure smooth patient flow
- Efficiently assisted in scheduling appointments, registering patients, and verifying insurance benefits
- Answered phones promptly and courteously while addressing patient inquiries related to registration matters
- Provided excellent customer service while assisting patients with questions regarding registration procedures
- Ensured compliance with HIPAA regulations by maintaining confidentiality of patient health information
- Scheduled and confirmed patient appointments and consultations.
Medical Insurance Technician (GS06)
Blanchfield Army Community Hospital
Fort Campbell North, Kentucky
10.2012 - 03.2025
- Processed insurance claims using industry-standard software and tools
- Reviewed policy documents for accuracy and compliance with regulations
- Assisted clients with inquiries and provided detailed information on coverage options
- Maintained accurate records of claims and customer interactions in the database
- Handled incoming phone calls from customers seeking information about their policies or asking questions about the company's services
- Analyzed customer needs to recommend appropriate coverage levels based on their budget and risk profile
- Verified that all documents submitted were complete and accurate prior to further processing
- Maintained accurate records of all policy transactions including cancellations, reinstatements, lapses
- Maintained an up-to-date knowledge of state regulations governing insurance products
Security Team Lead
Solaren Risk Management
Mount Juliet, Tennessee
05.2022 - 11.2024
- Led security teams to provide excellent safety service during major events and festivals
- Developed and implemented security protocols for site safety and compliance
- Monitored surveillance systems to detect suspicious activities and ensure safety
- Collaborated with local law enforcement on incident reports and investigations
- Facilitated communication between team members to enhance operational efficiency
- Assisted with emergency response protocols in case of a breach or other incident
- Ensured compliance with all applicable laws, regulations, and industry standards regarding security issues
NCOIC (Non-Comissioned Officer In-Charged) Legal
Blanchfield Army Community Hospital
Fort Campbell North, Kentucky
02.2008 - 10.2012
- Implemented, researched, and developed Comprehensive Health Care System (CHCS) registration classes for 55 Personnel, reducing CHCS system errors by 85%
- Coordinated transportation and medical care for over 400 Patients returning from overseas operations with 100% mission accomplishment
- Showcased expert knowledge of managing department DMHRSi timecards for the Patient Administration Division (PAD), managing 25+ employees
- Displayed expert preparation of written correspondence and reports dealing with DHMRSi and various management systems.
- Supported administrative tasks to enhance operational efficiency.
- Provided guidance to team members on how to effectively complete tasks within established timelines.
NCOIC (Non-Comissioned Officer In-Charged) Patient
Camp Walker
Daegu, South Korea
01.2007 - 02.2008
- Established Standard Operating Procedures and managed the appointment system for the Camp Walker Clinic, servicing over 10,000 beneficiaries in both the Camp Walker and Camp Carol military communities
- Ensured 100% compliance with HIPAA in releasing medical records, information, and Protected Health Information (PHI) forms to patients and third-party requestors
- Expertly trained staff on proper release of information procedures, in accordance with HIPAA laws and the Privacy Act of 1974
- Organized and evaluated medical records for completeness, accuracy, and compliance with regulatory requirements
NCOIC (Non-Comissioned Officer In-Charged) Legal
Womack Army Medical Center
Fort Bragg, North Carolina
01.2005 - 02.2007
- Managed and maintained over $300,000 worth of equipment at two separate worksites, with zero shortfalls recorded.
- Developed and supervised a cohesive team of employees, with training in preparing for the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) survey, resulting in 0 deficiencies during the allotted survey period.
- Displayed unrelenting dedication to training all patient administration staff in proper CHCS MASCAL procedures, reporting, and data entry, resulting in the 100% accountability of all patients through the MASCAL exercises
NCOIC (Non-Comissioned Officer In-Charged) Patient
Brain Allgood Army Community Hospital
Seoul, South Korea
01.2004 - 02.2004
- Displayed superior management skills by completely eradicating a backlog of over 500 inches of loose medical documentation, with a 25% staffing shortage
- Pioneered new procedures for the transfer of over 9,000 medical and dental records from Korea to Ft Carson, Colorado.
- Expert experience managing and supervising over 17 military and civilian medical record technicians, with exemplary training, teaching, and mentoring skills
- Efficiently trained staff on the proper release of information procedures in accordance with HIPAA laws, standards, and the Privacy Act of 1974
Education
Associate of Applied Science - Insurance Billing And Coding
Daymar College
KY05-2015
Bachelor of Science - Health Care Management
Trident University International
Cypress, CA06-2012
High School Diploma -
Waynesboro High School
Waynesboro, PA05-1989
Skills
- Patient registration
- Medical records management
- Insurance verification
- Appointment scheduling
- HIPAA compliance
- Customer relationship management
- Data entry
- Effective communication
- Team collaboration
- Use of various technological software (Windows, Epic, CHCS, etc)
Accomplishments
- Army Commendation Medal (8x)
- Army Good Conduct Medal (5x)
- Army Achievement Medal (3x)
- Overseas Service Ribbon (3x)
- Non Commissioned Officer Professional Development Ribbon (2x)
- National Defense Service Medal (2x)
- Civil Service Achievement Medal
- Army Service Ribbon
- NATO Defense Service Medal
- Kosovo Defense Service Medal
- Global War on terrorism Medal
- US Air Force Good Conduct medal
- Driver's Badge Wheeled Vehicle
Languages
English
Native/ Bilingual
Certification
- DoD Financial Management Certification Program (DFMCP)
References
References available upon request.
Timeline
Registrar
Mercy Health Heart Institute
05.2025 - Current
Security Team Lead
Solaren Risk Management
05.2022 - 11.2024
Medical Insurance Technician (GS06)
Blanchfield Army Community Hospital
10.2012 - 03.2025
NCOIC (Non-Comissioned Officer In-Charged) Legal
Blanchfield Army Community Hospital
02.2008 - 10.2012
NCOIC (Non-Comissioned Officer In-Charged) Patient
Camp Walker
01.2007 - 02.2008
NCOIC (Non-Comissioned Officer In-Charged) Legal
Womack Army Medical Center
01.2005 - 02.2007
NCOIC (Non-Comissioned Officer In-Charged) Patient
Brain Allgood Army Community Hospital
01.2004 - 02.2004
Associate of Applied Science - Insurance Billing And Coding
Daymar College
Bachelor of Science - Health Care Management
Trident University International
High School Diploma -
Waynesboro High School
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