Summary
Overview
Work History
Education
Skills
Timeline
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Kody Palmer

Oklahoma City

Summary

Dynamic leader with expertise in branch operations management and customer service, honed at Lend Nation. Skilled in developing customer relationships and implementing strategic initiatives. Adept at training teams, reducing waste by 15%, and aligning branch objectives with corporate goals.

Overview

9
9
years of professional experience

Work History

Branch Manager

Lend Nation
02.2024 - 10.2025
  • Managed branch operations, ensuring compliance with company policies and regulations.
  • Trained and developed staff to enhance customer service and operational efficiency.
  • Oversaw inventory management, optimizing stock levels and reducing waste.
  • Implemented marketing strategies to attract new customers and increase branch visibility.
  • Analyzed financial reports to identify trends and improve profitability initiatives.
  • Resolved customer inquiries and complaints effectively, enhancing overall satisfaction rates.
  • Maintained friendly and professional customer interactions.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Examined customer loan applications for loan approvals and denials.
  • Submitted loan applications to underwriter for verification and recommendation.
  • Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.

Delivery Expert

Domino's Pizza
10.2023 - 02.2024
  • Delivered orders efficiently, ensuring timely arrival and customer satisfaction.
  • Managed routing logistics to optimize delivery schedules and reduce delays.
  • Communicated effectively with customers regarding order status and delivery updates.
  • Assisted in training new team members on delivery protocols and safety practices.
  • Managed cash transactions, ensuring proper handling and reporting of payments received from customers.
  • Collaborated with team members to ensure smooth workflow and fast order processing.
  • Utilized company software effectively for tracking orders, updating customer information, and managing schedules efficiently.

Assistant Store Manager

Sonic
04.2017 - 10.2023
  • Supervised daily operations to ensure optimal customer service and staff performance.
  • Implemented training programs for new employees, enhancing team efficiency and product knowledge.
  • Analyzed sales data to identify trends, informing inventory management and promotional strategies.
  • Developed and maintained positive relationships with customers, addressing concerns to improve satisfaction rates.
  • Coordinated scheduling to optimize staffing levels during peak hours, improving service response times.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Head of Kitchen

Nosh On the Green
07.2021 - 11.2022
  • Oversaw kitchen operations, ensuring compliance with health and safety standards.
  • Developed and implemented efficient workflow processes to enhance productivity.
  • Trained and mentored kitchen staff, fostering a collaborative team environment.
  • Managed inventory control systems to reduce waste and optimize supply usage.

Education

High School Diploma -

Newcastle High School
Newcastle, OK

Skills

  • Branch operations management
  • Customer service
  • Customer relationships
  • Excellent time management skills

Timeline

Branch Manager

Lend Nation
02.2024 - 10.2025

Delivery Expert

Domino's Pizza
10.2023 - 02.2024

Head of Kitchen

Nosh On the Green
07.2021 - 11.2022

Assistant Store Manager

Sonic
04.2017 - 10.2023

High School Diploma -

Newcastle High School

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