Konnor McLaughlin
Hanover
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
2
2
years of professional experience
Work History
Guest Service Representative
Target
11.2023 - 02.2024
- Welcomed guests on arrival, displaying professional and friendly approach.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone and in-person communication, ensuring accurate information delivery.
Cashier
Giant Food Stores
08.2023 - 10.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Food and Consumables Associate
Walmart
09.2021 - 07.2023
- Enhanced customer satisfaction by providing timely and accurate product information.
- Contributed to the achievement of sales goals by effectively promoting current promotions and discounts.
- Escorted customers to consumable displays, assessed needs and suggested products to fit needs.
- Optimized product displays for better visibility, leading to increased sales numbers.
- Assisted customers in locating desired items quickly, resulting in improved shopping experiences.
Education
High School Diploma -
Carroll Christian Schools
550 Baltimore Blvd, Westminster, MD 2115706.2022
Skills
- Customer Service
- Computer Skills
- Guest accommodations
- Detail Oriented
- Guest Relations
- Guest Orientation
Timeline
Guest Service Representative
Target
11.2023 - 02.2024
Cashier
Giant Food Stores
08.2023 - 10.2023
Food and Consumables Associate
Walmart
09.2021 - 07.2023
High School Diploma -
Carroll Christian Schools
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