Matthew T. Dotson
Waterford,NY
Summary
Experienced Manager and Customer Service Professional with extensive experience and strong transferable skills in the following areas:
- Facilities and equipment management
- Providing excellent customer service
- Supervision
- Scheduling
- Multi-tasking, planning and organizing
- Ensuring profit and preventing loss
- Training
- Audio/digital media production
Overview
18
18
years of professional experience
Work History
Assistant Manager
Casale Rent-All/Sunbelt Rentals
Clifton Park, NY
02.2012 - Current
- Ensured compliance with industry regulations and company policies.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Maintained accurate records of all transactions between customers and company representatives.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Established new accounts and serviced existing accounts maintaining professional relationships.
Assistant Manager
Blue Ridge Rent-All
Easley, SC
01.2011 - 02.2012
- Key person for opening/closing store, equipment yard, and workshop
- Superior customer service resulting in increased business and profits
- Customer service including: Operating computer system for contracts, repairs, answering phone to assist customers, informing customers of special rates, setting up deliveries, price estimates, and opening accounts for local businesses
- Outside work including: Loading/unloading heavy equipment and machinery, assisting customers as needed when attaching trailers to trucks with proper Department Of Transportation guidelines, and servicing equipment
- Inside work including: Maintaining front business office, running maintenance bay, organize weekly schedule, troubleshooting and recommending equipment to customers to help reach their goals
- Store closing: Updating maintenance schedule for next business day, counting cash and securing profits, updating daily log of net gain/loss with cash drawer assessment, prepare deposit slips for checks accumulated over the week, and inform the owner of any faulty equipment
Supervisor
Memorial Campus Recreation Facility
Plattsburgh, NY
08.2007 - 06.2010
- Company Overview: Plattsburgh State University
- Key person responsible for opening and closing facility
- Managed facilities for Gym, Pool, Activities Area, Racket Ball Courts, etc
- Assisted with special events for clubs, sororities/fraternities, and orientations
- Plattsburgh State University
Audio Lab Tutor Assistant
Communications Department
Plattsburgh, NY
09.2008 - 05.2010
- Company Overview: Plattsburgh State University
- Key person for opening/closing Audio Lab
- Mentored students on class projects in 'Basic Audio'
- Maintained proper lab environment including: Kept area quiet to prevent audio contamination during recording sessions, helped troubleshooting recording equipment, and organized Audio Lab computer workstations
- Gave tours of the Audio Lab during Open House for prospective students
- Plattsburgh State University
Volunteer Events Member
Coffee House
Plattsburgh, NY
01.2008 - 05.2010
- Company Overview: Plattsburgh State University
- Managed budget for equipment, food, artists, and organized events
- Plattsburgh State University
Camp Counselor
The Town of Clifton Park
Clifton Park, NY
06.2007 - 08.2009
- Worked full-time as a camp counselor during summer breaks
- Planned and organized games, events, and weekly themes
- Coached and motivated kids to participate, have fun, encouraged respect
- Acted as field trip chaperone to offsite destinations
- Monitored health concerns for camp participants
Education
Bachelor of Science - Communications, Concentration in Audio/Digital Media Production
Plattsburgh State University of New York
Plattsburgh, NY05.2010
Skills
- Facilities and Equipment Management
- Providing Excellent Customer Service
- Supervision
- Scheduling
- Multi-tasking
- Planning/Organizing
- Ensuring Profit and Preventing Loss
- Training
- Audio/Digital Media Production
Additional Information
Other References Available Upon Request
References
- Richard Seeber, Owner of Blue Ridge Rent-All, 5134 Calhoun Memorial Hwy, Easley, SC, 29640, (864)-855-1173
- Peter Hennessey, Current Viatalk Llc Employee, (518)-479-9362
- Diana Fraser, Program Coordinator, Office of Parks, Recreation, and Community Affairs, One Town Hall Plaza, Clifton Park, NY, 12065, 518-371-6667
Selected Accomplishments
- Assistant Manager, Blue Ridge Rent-All, Consistently provided superior customer service resulting in increased business and profits; accurate record keeping; problem solving and accommodating customers’ needs by exceeding their expectations.
- Supervisor, Memorial Hall Campus Recreation Facility, Dependable, loyal long term employee during college attendance; ensured proper staffing during business hours; acted as liaison for college’s special events and freshmen orientation.
- Key person, Audio Lab Tutor Assistant, Ensured proper lab environment; mentored underclassmen; assisted with orientation of potential Communication majors.
Timeline
Assistant Manager
Casale Rent-All/Sunbelt Rentals
02.2012 - Current
Assistant Manager
Blue Ridge Rent-All
01.2011 - 02.2012
Audio Lab Tutor Assistant
Communications Department
09.2008 - 05.2010
Volunteer Events Member
Coffee House
01.2008 - 05.2010
Supervisor
Memorial Campus Recreation Facility
08.2007 - 06.2010
Camp Counselor
The Town of Clifton Park
06.2007 - 08.2009
Bachelor of Science - Communications, Concentration in Audio/Digital Media Production
Plattsburgh State University of New York