Kortney Lantz
Fostoria,OH
Summary
Dedicated property management professional with extensive experience in tenant relations and maintenance operations. Skilled in financial reporting and occupancy optimization, successfully implementing strategies that increase tenant satisfaction and streamline processes.
Overview
5
5
years of professional experience
Work History
Property Manager
Creative World Properties
01.2021 - Current
- Managed tenant relations, addressing concerns and ensuring satisfaction with property services.
- Oversaw maintenance operations, coordinating repairs and enhancing property conditions.
- Implemented leasing strategies, optimizing occupancy rates through targeted marketing initiatives.
- Conducted regular inspections, maintaining compliance with safety standards and regulations.
- Developed budgets for property expenses, monitoring financial performance and cost controls.
- Negotiated vendor contracts to secure competitive pricing for service agreements and supplies.
- Streamlined tenant onboarding processes, improving efficiency and reducing turnover times.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Coordinated with legal counsel to resolve tenant disputes.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Enhanced security measures, significantly reducing incidents on property premises.
Education
High School Diploma -
Graduation Alliance
OhioSkills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Rent collection
- Lease renewals
- Exceptional oral and written communication skills
- Tenant relations
- Leasing and sales
- Property tours and inspections
- Eviction procedures
- Maintenance scheduling
- Occupancy management
- Multi-family property management
- Financial budgeting and reporting
- Property management expertise
Accomplishments
- Oversaw multiple residential family properties totaling over 45 individual units.
Timeline
Property Manager
Creative World Properties
01.2021 - Current
High School Diploma -
Graduation Alliance