Kortney Webster
Brooklyn
Summary
Creative visual merchandiser with extensive experience in designing engaging displays and optimizing product placement. Skilled in team supervision and training development, ensuring high standards of customer engagement and visual appeal.
Dedicated customer service professional with expertise in enhancing shopping experiences and driving customer engagement through effective merchandising strategies.
Results-driven visual merchandiser with a proven track record in developing engaging displays and optimizing product placement. Experienced in training and supervising teams to elevate customer interactions and achieve sales goals.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Crew Member
Five Below
Brooklyn
06.2025 - Current
- Assisted customers in locating products to enhance shopping experience.
- Maintained cleanliness of work areas to ensure safety and hygiene standards.
- Operated cash register efficiently to facilitate smooth payment processing.
- Interacted pleasantly with guests to deliver quality customer service.
Visual Merchandiser
Primark
Brooklyn
03.2018 - Current
- Developed visual merchandising displays to enhance customer engagement and showcase seasonal products.
- Executed floor plans to optimize product placement and improve customer flow throughout the store.
- Designed and implemented in-store signage to effectively communicate promotions and brand identity.
- Maintained visual merchandising standards through regular store audits and staff training sessions.
- Researched current trends in visual merchandising to keep displays fresh and appealing to customers.
- Developed training materials for staff on visual merchandising best practices to ensure consistency across locations.
- Created window and in-store displays to promote new product launches.
- Created presentation of merchandise to engage customers and help stimulate sales activity.
- Trained team members on best practices for visual standards and display techniques.
- Evaluated competitor merchandising tactics to inform and refine in-store strategies.
- Optimized store layouts to maximize product visibility and enhance the shopping experience.
- Ensured compliance with safety regulations and brand standards while setting up displays.
- Supervised a team of Visual Merchandisers who executed daily tasks such as window displays and mannequin styling.
Guest Service Team Leader
Target
Brooklyn
08.2014 - 10.2015
- Led daily operations to ensure a seamless guest experience and high service standards.
- Coached team members on effective communication techniques to enhance customer interactions.
- Streamlined onboarding processes for new hires to improve training efficiency.
- Enhanced guest engagement strategies to promote loyalty and repeat visits.
- Utilized guest feedback to make informed decisions about service enhancements.
- Resolved customer complaints in a professional manner while maintaining the highest level of service.
Education
Associate of Applied Science - Criminal Justice
Everest College
10.2014 - 06.2016
Skills
- Customer service
- Cash handling
- Visual merchandising
- Product placement
- Customer engagement
- Team supervision
- Time management
- Training development
- Teamwork and collaboration
- Problem-solving
Timeline
Crew Member
Five Below
06.2025 - Current
Visual Merchandiser
Primark
03.2018 - Current
Associate of Applied Science - Criminal Justice
Everest College
10.2014 - 06.2016
Guest Service Team Leader
Target
08.2014 - 10.2015