Kossi Agboka
Northbrook,IL
Summary
Proven leader in operations management, adept at enhancing employee morale and streamlining processes at companies like Fed Ex Ground. Skilled in HR policies, training, and Microsoft Office Suite. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Human Resources Specialist
US Army Reserve
02.2024 - Current
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files and benefit enrollments.
- Administered personnel leave requests by FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
Fulfillment Operations Team Lead
Target
08.2023 - Current
- Trained new employees on company policies, procedures, and best practices to facilitate their rapid integration into the team.
- Maintained high levels of employee morale through effective communication, recognition, and coaching initiatives.
- Led a team of 5 to 10 crew members to achieve project goals on time and within budget constraints.
Operations Manager
Fed Ex Ground
08.2019 - 06.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Analyzed and reported on key performance metrics to senior management.
Education
High School Diploma -
Acellus Academy
Kansas City, MO11.2020
Skills
- Customer Relations
- HR policies and procedures
- Training and mentoring
- Problem-Solving
- Microsoft Office Suite
- Internal Communications
Languages
French
Full Professional
Timeline
Human Resources Specialist
US Army Reserve
02.2024 - Current
Fulfillment Operations Team Lead
Target
08.2023 - Current
Operations Manager
Fed Ex Ground
08.2019 - 06.2023
High School Diploma -
Acellus Academy
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