Krieg Walker
Conyers,GA
Summary
Dynamic sales professional with a proven track record at companies like AT&T, enhancing customer loyalty through tailored solutions and expert negotiation skills. Excelled in roles requiring technical skills and verbal communication, significantly boosting sales and customer satisfaction. Skilled in upselling strategies and product knowledge, consistently achieving and surpassing sales goals.
Overview
9
9
years of professional experience
Work History
Retail Sales Consultant
AT&T
04.2023 - Current
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
Retail Sales Associate
Kay Jewelers
11.2021 - 01.2023
- Maintained a visually appealing and organized sales floor, contributing to a positive shopping environment for customers.
- Handled cash transactions accurately, ensuring proper handling of currency and credit card payments at the point of sale.
- Boosted customer satisfaction by providing personalized recommendations and assistance throughout the shopping experience.
- Collaborated with team members in achieving storewide goals, fostering a positive work environment centered on teamwork and mutual success.
Retail Sales Associate
T-Mobile
09.2021 - 11.2022
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
Personal Training Director
LA Fitness
01.2021 - 01.2022
- Streamlined scheduling processes for personal training sessions, improving efficiency and client satisfaction.
- Managed a team of personal trainers, providing ongoing support and professional development to ensure high-quality service delivery.
- Sold and performed 35 training sessions per week.
- Increased client satisfaction by developing personalized fitness plans tailored to individual needs and goals.
Personal Trainer
In-Shape Health Club
04.2019 - 01.2021
- Conducted initial consultations for potential clients, assessing their goals and providing recommendations for suitable training packages.
- Consistently met and exceeded sales targets for personal training packages, contributing to overall gym revenue growth.
- Tracked client progress with regular assessments, adjusting programs as needed to ensure continued improvement over time.
- Participated in continuing education opportunities to maintain NASM certification requirements while expanding industry knowledge.
Quality Control Supervisor
ABM Industries
12.2015 - 04.2019
- Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
- Trained workers in different departments in improved procedures designed to enhance quality and eliminate errors.
- Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
- Ensured adherence to safety guidelines throughout all aspects of the production process, resulting in an improved workplace environment for employees.
- Evaluated employee performance regularly, providing constructive feedback and coaching aimed at skill development and career growth opportunities.
Education
No Degree - History
Georgia State University
Atlanta, GAHigh School Diploma -
Heritage High School
Conyers, GA05-2011
Skills
- Customer satisfaction
- Verbal communication
- Technical skills
- Sales development
- Sales problem-solving
- Sales expertise
- Product knowledge
- Upselling strategies
- Negotiation
Timeline
Retail Sales Consultant
AT&T
04.2023 - Current
Retail Sales Associate
Kay Jewelers
11.2021 - 01.2023
Retail Sales Associate
T-Mobile
09.2021 - 11.2022
Personal Training Director
LA Fitness
01.2021 - 01.2022
Personal Trainer
In-Shape Health Club
04.2019 - 01.2021
Quality Control Supervisor
ABM Industries
12.2015 - 04.2019
No Degree - History
Georgia State University
High School Diploma -
Heritage High School
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