Krishna Soni
Anaheim,CA
Summary
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Overview
8
8
years of professional experience
Work History
Shift Manager
Macdonals
Brea, CA
11.2023 - Current
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Responded quickly and effectively to emergency situations as they arose.
- Managed daily cash intake by counting out registers and tabulating profits.
Call Center Supervisor
Flipkart
Kharar, Punjab (India)
09.2021 - 08.2023
- Provided guidance, training, coaching and mentoring to call center team members.
- Monitored calls for quality assurance purposes.
- Implemented strategies to improve customer satisfaction levels.
- Reviewed daily reports on call volume, sales, abandoned calls and other statistics.
- Managed staff scheduling to ensure adequate coverage during peak hours.
Manager
Hari Chand Sons
Bilaspur, Himachal Pradesh (India)
01.2017 - 06.2021
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Reviewed contracts before signing them on behalf of the organization.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Education
Commerce , Business Studies, Accounting - Commerce , Business Studies, Accounting
Rayat Bahra University
Kharar 08-2023
Skills
- Schedule oversight
- Opening and closing procedures
- Performance reviewing
- Financial records oversight
- Scheduling expertise
- Training and mentoring
- Shift checklists
- Accurate money handling
- Reporting and documenting
- Inventory controls
- Shift leadership
- Manage schedules
- Multitasking
- Staff Training
Languages
English
Professional
Hindi
Professional
Spanish
Limited
Timeline
Shift Manager
Macdonals
11.2023 - Current
Call Center Supervisor
Flipkart
09.2021 - 08.2023
Manager
Hari Chand Sons
01.2017 - 06.2021
Commerce , Business Studies, Accounting - Commerce , Business Studies, Accounting
Rayat Bahra University
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