Kriss Hernandez
El Paso,TX
Summary
Results-driven sales professional with 10+ years of telecommunications and sales experience, including 4 years with Verizon. Proven track record of exceeding sales goals, developing business relationships, generating leads, and delivering technology solutions that drive customer success. Currently pursuing a degree in information & Communication Technology with concentration in Software Development and Networking, combining technical knowledge with strong business development expertise.
Overview
12
12
years of professional experience
Work History
Retail Sales Specialist
VERIZON
04.2022 - Current
- 10+ years of sales and telecommunication experience.
- Enhanced customer satisfaction by providing tailored product recommendations and solutions.
- Trained team members on sales techniques and product knowledge to improve overall performance.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment of merchandise.
- Collaborated with cross-functional teams to streamline operations and improve service delivery.
- Implemented best practices for customer engagement, resulting in increased repeat business opportunities.
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
- Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
- Consistently met or exceeded individual sales goals while contributing to overall store success.
- Participated in SMB outreach initiatives by identifying business opportunities and prospecting new clients.
- Scheduled appointments and generated leads for SMB Days and business sales events.
- Demonstrated leadership as an SMB advocate, serving as a subject matter expert on Verizon Business solutions for colleagues by sharing best practices, sales strategies, and business solution knowledge to improve team performance.
CSR/Relationship Banker
BANK OF AMERICA
11.2021 - 04.2022
- As a Customer Service Representative (Teller), I processed 150+ transactions daily, such as: large cash deposits, large cash withdrawals, checks, prepared cashier’s checks, cash advances, credit card payments, home mortgage payments, and handled customer transactions in the drive-thru.
- As a Relationship Banker my job was to engage and deepen client relationships
- Open accounts (checking, savings, investment, certificate of deposit account, and safety box)
- Optimize client opportunities
- Offer additional products and services that meet client needs
- Educate clients on how to conduct transactions via Mobile Banking, Online banking, and ATM transactions
- Met quarterly Financial Center quotas for opening new accounts and running credit card applications, and referrals
- Set up referrals with Home Loan Specialist, Small Business Specialist, and Investments through Merrill a Bank of America Affiliate company
- Local point of contact for clients, guiding them throughout their ever-changing Life Priorities
- Handled CPNI in a secure manner
- Followed all bank Safety Procedures and Guidelines according to best practices and law
Store Manager/Trainer
METRO BY T-MOBILE
01.2016 - 01.2022
- Over my 5-year experience, I managed over 25+ Metro by T-Mobile locations in El Paso.
- Part of the management team that received Dealer of the Year Award for 2017-2020.
- Was Employee of the month June 2018 and Manager of the Quarter for Sept.-Dec. 2019 and Jan-March 2020
- Developed over 100+ employees and turned them into exceptional Sales Representatives, Team Leaders, and Managers.
- Traveled to out of state locations to train new employees
- Reviewed sales data with District Managers
- Managed all administrative aspects of management such as: Sales reports, completing customer accounts, conducting daily inventory
- Always take pride in being a strong, influential leader
- Provided exceptional customer service to over 100+ customers daily
- Conducted daily deposits
- Sent out End of Day Reports
- Prepared employees and stores for Corporate Quarterly Audits
- Worked throughout the pandemic, and ensured all employees and customers practiced and followed COVID-19 safety procedures
Sales Representative/Team Leader
METRO BY T-MOBILE
04.2015 - 11.2015
- Worked as a Sales Rep, provided efficient and exceptional customer service by responding to requests, enquires, suggestions and customer concerns.
- Promoted and informed customers about current promotions to increase sales productivity
- Established and maintained cross-marketing partnerships with other local businesses
- Consistently exceeded daily, and monthly quotas
- Discovered how to overcome objections while demonstrating the benefits of the company’s services
Technical Support Representative
Xerox
04.2014 - 04.2015
- Provided technical assistance for hardware and software issues, ensuring timely resolution for customer inquiries.
- Diagnosed system malfunctions using troubleshooting tools to restore functionality and improve user satisfaction.
- Documented support interactions in ticketing system, maintaining accurate records of customer issues and resolutions.
- Collaborated with cross-functional teams to escalate complex technical problems, enhancing overall service quality.
- Developed knowledge base articles to streamline solutions for common technical issues, improving team efficiency.
- Analyzed support trends to identify recurring issues, driving proactive measures for improved customer experience.
Education
Bachelor of Science - Information And Communication Technology
New Mexico State University
Las Cruces, NM05-2028
Associates of Applied Science - Business Management and Accounting Systems
Southwest University
El Paso06-2020
High School Diploma -
Ysleta High School
El Paso06-2011
Skills
- Training and mentoring
- Multitasking efficiency
- Computer literacy
- Product knowledge expertise
- Interpersonal relationship building
- Negotiation and persuasion
- Conflict resolution strategies
- Cold-calling and outbound prospecting
- Objection handling and closing techniques
- CRM and account management experience
- Upselling techniques
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Retail Sales Specialist
VERIZON
04.2022 - Current
CSR/Relationship Banker
BANK OF AMERICA
11.2021 - 04.2022
Store Manager/Trainer
METRO BY T-MOBILE
01.2016 - 01.2022
Sales Representative/Team Leader
METRO BY T-MOBILE
04.2015 - 11.2015
Technical Support Representative
Xerox
04.2014 - 04.2015
Bachelor of Science - Information And Communication Technology
New Mexico State University
Associates of Applied Science - Business Management and Accounting Systems
Southwest University
High School Diploma -
Ysleta High School