KRISTA MARSH
Ave Maria,FL
Summary
Dedicated professional with over 10 years in hospitality and 1 solid year in sales, recognized for exceptional customer relationship management and effective problem-solving skills. Proven ability to maintain composure in high-pressure situations while delivering outstanding service. Strong communicator with a proactive approach to addressing challenges and ensuring project success. Committed to enhancing team performance and driving organizational goals with enthusiasm and focus.
Overview
11
11
years of professional experience
Work History
Sales Manager
Closets Plus
04.2024 - Current
- Managed entire client process from initial contact to final payment collection.
- Conducted in-home consultations and organized client details along with project uploads.
- Maintained ongoing communication with clients to ensure project alignment and satisfaction.
- Presented designs, made necessary adjustments, finalized sales, and secured payments.
- Created content and managed company social media to generate new leads.
Bartender
Jack's Seafood Bar & Grill
06.2019 - 01.2024
- Managed full operations as Manager on Duty during owner's absence.
- Resolved customer issues promptly to enhance guest satisfaction.
- Trained and mentored new hires, ensuring service consistency.
- Oversaw cash flow management, account openings, and POS system operations.
- Maintained high team morale while ensuring smooth operations in a fast-paced environment.
Bartender
Tiki Bar at Springs Resort
10.2014 - 01.2019
- Delivered friendly, efficient service in high-volume resort environment.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
Broadcast Journalism & Physical Therapy Assistant Studies -
University of Central Arkansas
Conway, AR01.2010
High School Diploma -
Klein Collins High School
Spring, TX05-2007
Skills
- Team Leadership
- Critical Thinking
- Multitasking
- Time Management
- Customer Retention
- Communication
- Problem Solving
- Relationship building
- Goals and performance
Timeline
Sales Manager
Closets Plus
04.2024 - Current
Bartender
Jack's Seafood Bar & Grill
06.2019 - 01.2024
Bartender
Tiki Bar at Springs Resort
10.2014 - 01.2019
Broadcast Journalism & Physical Therapy Assistant Studies -
University of Central Arkansas
High School Diploma -
Klein Collins High School
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