Krista Reece
Stockbridge,GA
Summary
Professional sales expert with strong track record of driving growth, cultivating client relationships, and implementing strategic sales initiatives. Known for collaborative teamwork and flexibility in adapting to changing business needs. Proven skills include negotiation, communication, and closing deals, with results-driven approach that consistently meets and exceeds targets. Recognized for reliability and ability to deliver impactful solutions in dynamic environments.
Overview
26
26
years of professional experience
Work History
Pro Sales Specialist
Lowe's Home Improvement
07.2024 - Current
- Leverage current promotions, offers and quoting tools to ensure best pricing for contractors.
- Learn the contractors needs to better assist with materials for current and upcoming projects.
- Seek out new Pro customers and contact contractors that have not been in recently to maintain customer satisfaction
- Provide detailed information for special orders and upcoming deliveries
- Developed product knowledge to enhance customer engagement and drive sales conversions.
- Executed promotional strategies to increase foot traffic and improve overall store performance.
- Provided expert guidance on home improvement solutions, ensuring customer satisfaction and loyalty.
- Collaborated with team members to optimize product displays and maintain inventory levels effectively.
- Analyzed sales trends to identify opportunities for upselling and cross-selling products.
- Exceeded sales targets by building strong relationships with clients and providing exceptional customer service.
- Managed a diverse client portfolio, ensuring timely follow-up and proactive communication for maximum account retention.
Customer Service Representative
Home Depot
03.2021 - 05.2024
- Assist customers within store to complete projects
- Maintain inventory to provide a better shopping experience
- Resolved customer inquiries efficiently using product knowledge and company policies.
- Assisted customers in locating products and providing recommendations to enhance satisfaction.
- Processed returns and exchanges while adhering to store protocols and customer service standards.
- Maintained accurate records of customer interactions to support issue resolution and reporting needs.
- Trained new staff on customer service best practices and operational procedures for consistency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Administrative Assistant
Reece Electric, Inc
03.2000 - 03.2021
- Managed daily office operations, ensuring efficient workflow and adherence to company policies.
- Developed and maintained filing systems, enhancing document retrieval processes and organization.
- Assisted in preparing reports and presentations, improving communication of key information across departments.
- Streamlined administrative processes, increasing overall efficiency and reducing turnaround times for requests.
- Led initiatives to implement new software tools, driving adoption and improving task execution accuracy.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Education
Nursing - undefined
Southern Crescent Technical College
Griffin, GA06.2003
Skills
- Time management
- Communication skills
- Customer service
- Leadership
- Organizational Skills
- Documentation
- Solution selling
- Objection handling
- Brand awareness
- Pipeline management
- Closing techniques
- Upselling strategies
- Competitor analysis
- Consultative selling
- Client relationship management
- Client service
- Customer retention
- Problem-solving
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
Timeline
Pro Sales Specialist
Lowe's Home Improvement
07.2024 - Current
Customer Service Representative
Home Depot
03.2021 - 05.2024
Administrative Assistant
Reece Electric, Inc
03.2000 - 03.2021
Nursing - undefined
Southern Crescent Technical College