Kristal Hawthorne

• Provided exceptional customer service by promptly greeting and seating guests, ensuring a positive dining experience
• Served food and beverages to customers in a professional manner, adhering to established serving standards
• Managed multiple tables simultaneously during peak hours, efficiently prioritizing tasks and maintaining a high level of productivity
• Maintained cleanliness and organization of work area, including tables, chairs, utensils, and condiments
• Processed customer payments accurately using cash registers or POS systems while providing excellent customer service
• Upsold menu items such as daily specials or desserts to increase revenue per table
• Assisted in training new waitstaff on restaurant policies, procedures, and best practices for delivering exceptional service
• Consistently provided friendly interactions with guests while remaining attentive but not intrusive

• Assisted in the daily care and supervision of children, ensuring their safety and well-being
• Supported lead teachers in implementing lesson plans and educational activities
• Provided individualized attention to each child's needs, including feeding, diapering, and naptime routines
• Communicated effectively with parents regarding their child's progress, behavior, and any concerns or updates
• Assisted in the preparation of nutritious meals and snacks for children following dietary guidelines
• Managed classroom transitions smoothly by engaging children in interactive games or songs
• Supervised outdoor playtime to ensure a safe environment for active play while promoting gross motor skills development
• Maintained a clean and organized environment by regularly sanitizing toys, equipment, and play areas

• Provided daily personal care assistance to my grandmother in home environments.
• Administered medications according to prescribed schedules and instructions.
• Assisted grandmother with mobility needs, ensuring safety and comfort during movement.

• Remote job from home providing Health & Auto Insurance doing Cold & Warm Transfers
• Provided excellent customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
• Demonstrated strong product knowledge to effectively answer questions and provide accurate information to customers
• Assisted in outbound calling campaigns such as surveys or promotional offers when required
• Managed a high volume of outbound calls for follow-ups, surveys, or sales campaigns as required

• Oversaw daily operations of a busy warehouse, managing a team of 16 employees
• Optimized warehouse layout to improve workflow and increase productivity by 100%
• Trained new hires on proper equipment operation and safety procedures
• Conducted regular audits to identify areas for improvement and implement corrective actions
• Scheduled shifts and assigned tasks based on workload priorities and employee skills
• Demonstrated strong leadership skills by motivating the team to achieve performance targets consistently
• Monitored employee performance, providing feedback and coaching as necessary for continuous improvement
• Maintained a clean and organized work environment in compliance with health and safety regulations

• Greeted and checked-in guests in a professional and friendly manner, ensuring a positive first impression
• Managed high volume of incoming calls, addressing guest inquiries and resolving issues promptly
• Maintained accurate records of room availability, reservations, and guest accounts using hotel management software
• Provided exceptional customer service by anticipating needs and proactively offering assistance to enhance the guest experience
• Collaborated with housekeeping department to ensure timely room readiness for arriving guests
• Handled cash transactions accurately and efficiently, balancing cash drawer at the end of each shift
• Resolved guest complaints or concerns by listening attentively, empathizing with their situation, and taking appropriate action to resolve the issue
• Performed check-out procedures efficiently while ensuring accuracy in billing information and providing departure assistance as needed
• Managed group bookings including check-ins/check-outs for conference attendees or tour groups while maintaining excellent communication with event organizers or tour guides

• Managed laundry services, ensuring linens were fresh and well-organized.
• Cleaned and sanitized guest rooms to maintain a welcoming environment.
• Assisted in inventory management of cleaning supplies and equipment.

• Helping With Food Dietary Assistance