Kristal Nicole Pankey
Clio,SC
Summary
Motivated and dependable professional seeking an opportunity to contribute strong customer service, organizational, and communication skills. Experienced in both team-based and independent work environments, with a focus on building positive customer relationships and maintaining high standards of quality and efficiency. Known for strong time management, attention to detail, and a willingness to learn and grow.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Everise
WFH
11.2025 - Current
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
CEO/OWNER
KriStyles Beauty & Boutique LLC
01.2019 - Current
- Educated clients on hair care practices and product recommendations to maintain their desired looks at home.
- Consulted with clients to determine their desired styles, tailoring services for individual preferences and needs.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Delivered exceptional hairstyling services that enhanced client satisfaction and fostered long-term customer loyalty.
Customer Service Agent | Sales
Enterprises Incorporation
04.2018 - 11.2018
- Provided friendly and professional customer service to callers
- Managed inbound calls with a clear, courteous, and professional communication style
- Resolved customer concerns efficiently while maintaining a positive experience
- Generated sales by identifying customer needs and recommending appropriate solutions
- Responded to customer inquiries and provided accurate information in a timely manner
Line Worker-Production
Mountaire Farms Incorporation
04.2016 - 02.2018
- Processed and separated poultry products according to company and safety standards
- Weighed and handled 40-pound product bags with accuracy and efficiency
- Performed production and assembly line duties in a fast-paced manufacturing environment
- Maintained productivity and quality standards in a high-volume production setting
- Followed safety and sanitation guidelines while handling food products
Shipping and Receiving
Wix Filtration
03.2013 - 03.2016
- Conducted product inspections to ensure quality and compliance with company standards
- Maintained quality control standards prior to shipment
- Assisted with assembly line operations to support efficient production flow
- Prepared and maintained a clean, organized work environment
- Monitored and tracked inventory levels on the production floor
- Packaged products by wrapping, taping, gluing, and boxing materials according to specifications
Operator
Hanes Brand Incorporation
01.2012 - 11.2012
- Utilized 5S methodology to maintain a clean, safe, and organized work environment
- Conducted product inspections to ensure quality standards were consistently met
- Prepared and shipped products accurately and efficiently
- Followed established procedures for order processing and fulfillment
- Collaborated with management to support daily operations and workflow
- Measured, tagged, and prepared garments according to company specifications
Education
Diploma -
Marlboro High School
06-2010
Skills
- Time management
- Microsoft Word
- Microsoft Office/Suite
- Quality Assurance
- Quality Inspection
- Problem – Solving Abilities
- Leadership Experience
- Collaboration Talent
- Communication Skills
- Relationship building
- Decision-making
- Customer Service
Certification
Licensed Natural Hair Stylist
Languages
English
Timeline
Customer Service Representative
Everise
11.2025 - Current
CEO/OWNER
KriStyles Beauty & Boutique LLC
01.2019 - Current
Customer Service Agent | Sales
Enterprises Incorporation
04.2018 - 11.2018
Line Worker-Production
Mountaire Farms Incorporation
04.2016 - 02.2018
Shipping and Receiving
Wix Filtration
03.2013 - 03.2016
Operator
Hanes Brand Incorporation
01.2012 - 11.2012
Diploma -
Marlboro High School