Kristal Rivera
Summary
Proficient in document management and customer service, contributing to improved departmental communication and client satisfaction. Proven ability to maintain confidentiality while executing administrative tasks effectively, ensuring compliance and operational integrity.
Overview
2
2
years of professional experience
Work History
Administrative Assistant
Crossroads Community Church
Las Cruces, NM
02.2025 - Current
- Answered phone calls and emails to provide information, resulting in effective correspondence.
- Handled confidential documents in an organized fashion according to established protocol.
- Coordinated planning and execution of community events and church activities, enhancing engagement and participation.
- Developed engaging lesson plans aligned with curriculum standards.
Barista/Bookseller
Barnes & Noble
Las Cruces, NM
04.2025 - 11.2025
- Identified and addressed customers' needs promptly to improve satisfaction.
- Provided excellent service and attention to customers both face-to-face and through phone conversations.
- Collaborated with team members to streamline service flow and enhance customer experience.
- Organized and restocked shelves to create an inviting store layout that encourages sales.
Student Intern- Investigations
Children Youth and Families Department
Las Cruces, USA
03.2024 - 03.2025
- Maintained accurate, up-to-date case records, ensuring confidentiality to support investigation integrity
- Responded to email inquiries professionally within established timelines
- Supported case management by compiling and maintaining client records and documentation.
- Completed day-to-day duties accurately and efficiently.
Education
Bachelor of Arts - Psychology
New Mexico State University-Main Campus
Las Cruces, NM05-2026
Skills
- Document Management
- Administrative support
- Correspondence management
- Communication skills
- Customer service
- Problem-solving
- Attention to detail
- Adaptability
- Work ethic
- Communication strategies
Timeline
Barista/Bookseller
Barnes & Noble
04.2025 - 11.2025
Administrative Assistant
Crossroads Community Church
02.2025 - Current
Student Intern- Investigations
Children Youth and Families Department
03.2024 - 03.2025
Bachelor of Arts - Psychology
New Mexico State University-Main Campus